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Accessibility Statement

Agility Forex Ltd. (“AFL”) is committed to ensuring our online services are as accessible as possible to all users. To achieve this we have built our site to comply with the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines (WCAG). These guidelines assist website developers by describing best practices to implement websites that will be accessible to all users.

The web pages on this site were created using technologies selected to produce a user-friendly and visually pleasing website. Some older browsers may not support these technologies. While we make every effort to accommodate these browsers, it may be necessary to disable some features, such as Cascading Style Sheets (which controls the colours and fonts used) or JavaScript (which builds interactive dynamic content) on your browser to view the site.

If your browser does not support these technologies (or if they are disabled), the content of each page is still readable although the look and layout will be significantly altered. Best efforts have been made to make the site functional without these advanced features.

We recommend that users keep their browsers up-to-date to take advantage of new technologies. For more information on which browsers we support see the Browser Requirements section of this site.

Some of the ways we achieve online accessibility include:

• Building webpages in a way that allows you to disable the CSS (Cascading Style Sheets) on your browsers or modify the text size using browser controls if the colours or fonts make content difficult to read.

• Creating webpages that allow visually impaired users to navigate the site effectively with a screen reading aid. For example, images have text-based descriptions, title attributes tell users where a link will take them if they click on it, and structured headings provide an overview of the site that lets users jump quickly to desired sections.

ADJUST YOUR COMPUTER’S SETTINGS FOR A BETTER EXPERIENCE
You can improve your online experience by customizing your computer’s settings to meet your individual needs. For example, you can increase the size of all fonts or change the colour scheme.

CONTACT US IF YOU HAVE TROUBLE USING OUR WEBSITE
If you experience difficulties in accessing any content or functionality on our website, please contact us. We are always open to making improvements to provide the best possible online experience for our users.

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AML/CTF Policy

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Agility Forex is registered with Fintrac, # M13773887.  Fintrac (http://www.fintrac.gc.ca/intro-eng.asp) is the Canadian government agency charged with upholding the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) by facilitating the detection, prevention and deterrence of money laundering and the financing of terrorist activities.

Agility Forex is committed to the highest standards of Anti-Money Laundering compliance. Representatives of Agility Forex are required to adhere to these standards to prevent and mitigate the risk of Agility Forex products and services being used for money laundering purposes or the funding of terrorist or criminal activities.

What is Money Laundering?

Money laundering is the process by which money earned from illegal means is “washed” through legitimate systems and enterprises in order that it is cleaned and eventually returned to the criminal in the form of legitimate money.

What is Terrorism Financing?

Terrorism financing may not necessarily involve the proceeds of criminal conduct. Rather the aim is to conceal the origin and/or intended use of the funds for criminal purposes i.e. to fund terrorists or terrorist activity.

How does this affect you?

Upon opening a Currency Exchange account with Agility Forex, Clients are required to complete an Application Form that requests certain information concerning your identity and future FX transactions. Thereafter, Agility Forex is required to verify the identity of the person listed on the Application Form. Agility Forex will in the first instance attempt to electronically verify the identity of each individual listed on this Application Form; however where it has been unsuccessful in electronically verifying the identity of an individual, supporting documentation may be required. These requirements are in accordance with Agility Forex’s ‘Customer Due Diligence’ or ‘Know Your Customer obligations’.

Agility Forex recognises the confidentiality of client information. All Client information and documentation is retained in the Client’s individual account, which is maintained in a safe and confidential environment in accordance with Agility Forex’s Record Keeping obligations. For further information please read the Privacy Policy statement.

In order for Agility Forex to satisfy its obligations under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009: 

• Agility Forex reserves the right to request additional identification from any Client prior to paying out the proceeds of a Client’s transaction.
• Agility Forex reserves the right to refuse to process a Transaction at any stage, where it believes the purpose of the transactions is for illegitimate reasons or the funds have been sourced via criminal activities.
• Agility Forex does not accept payment by credit card or debit card.
• Agility Forex does not accept payment in cash. All transactions are under taken by electronic transfers.

For further information please contact [email protected]

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Complaints Policy

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1. Should you have any query or complaint, it is important that you advise your usual contact at AgilityForex before taking any other action. Our dealers and administrative staff will be pleased to help and may be able to resolve your query or complaint immediately. If you cannot, or do not wish to, contact them, please contact [email protected] for information on how complaints are handled by us internally.
2. In the unlikely event that your concerns cannot be resolved at the first point of contact, we will refer the matter to our Complaints Officer, who will conduct their own investigation and respond to you in writing.
3. We are committed to resolving complaints through our internal complaints procedure. However, should you still remain dissatisfied following the final response from our Complaints Officer, you can refer your case to an independent arbitrator. Under the Client Agreement you agree to be bound by a decision of an arbitrator, such as one appointed by the ADR Chambers in Toronto or a similar arbitration body. The contact details for ADR Chambers are: 112 Adelaide Street East, Suite 200, Toronto, Ontario, M5C 1K9, T: (416) 362-8555, F: (416) 362-8825Toll Free: 1-800-856-5154, Email: [email protected].
4. You should be aware that the above procedure does not prevent either you or AgilityForex from applying to a court for urgent injunctive relief, nor does it prevent either party from lodging an appeal against the decision of the arbitrator in a court.

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Legal Entity Client Agreement (Non Quebec)

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The following terms and conditions apply to “the Customer(s)” being any Legal Entity who is transacting: for their own account and/or any legally authorized person or appointed trading authority on a Legal Entity account.

The Customer(s) and Agility Forex Ltd are the Parties to this agreement. The Customer and Agility Forex agree to the following:

1 Terms of this Agreement

1.1 For Legal Entities – The Agility Forex service is owned and operated by Agility Forex Ltd (BC0960601). These terms and conditions apply to private clients (“you”) who are dealing with Agility Forex (“us” or “we”) as a Legal Entity, including but not limited to a Corporation, Sole Proprietor, Partnership, Not for Profit Organization, Registered Charity, or Formal Trust, through our Website. In this agreement the terms ‘Agility Forex, the Company, us and we’ all refer to Agility Forex Ltd.

1.2 Use of Agent – To operate an account for a  Legal Entity, there must be a legally authorized persons appointed Agent.  A legally authorized person is defined as one who has been appointed to represent and sign on behalf of the Entity. typically through Resolution of the Entity.  Please note any individual authorized to act on behalf of the Entity will be required to meet Know Your Client and ID verification requirements.

1.3 Structure of this Agreement – This Agreement comprises the entire agreement between the Parties with respect to the use of the Services of Agility Forex by the Customer. The Terms and Conditions of this agreement apply to all Transactions you subsequently enter into with us.

1.4 Other Documents – The following documents are available on our website under ‘Legal’ (www.agilityforex.com) and you acknowledge that you have access to them.

1. Anti-Money Laundering Certification,
2. Privacy Statement,
3. Website User Agreement

When signed in to the Agility Forex trading platform, you will also have access to these Terms and Conditions as well as our Complaints Handling Policy.  

2 Definitions

Authorize means authorize the stage of a Transaction when we transmit your funds from our account to your nominated Recipient account.

Authorized Signatory means an individual appointed and legally authorized by you to provide Instructions to us on your behalf.

Booking means booking a Transaction by providing us with all of the relevant Transaction details.

Business Day means a day on which we are open for business which does not include Saturday and Sunday, New Year’s Day, Christmas Day, Boxing Day, Good Friday and all Canadian statutory holidays.

Close Out means reversing a Transaction in the circumstances set out in Section 8 or otherwise pursuant to this Agreement.

Transaction Confirmation means a written communication, however described, provided by us confirming the details of any Transaction that you have booked by telephone, email or online.

Delivery Date means the date on which we have requested that you deliver your funds to our account for transmission.

Forward Contract means a foreign exchange contract under which we agree to exchange money at an agreed exchange rate and at an agreed time which is between 48 hours and 12 months from the time of the contract being entered into.

Insolvency Event means:

(a) a receiver, manager, trustee, administrator, controller or similar external administrator is appointed over any of the assets or undertakings of the Client;

(b) the Client is or becomes unable to pay its debts as and when they are due;

(c) the Client ceases to carry on a business;

(d) an order is made for the winding up or dissolution of the Client otherwise than for the purpose of an amalgamation or reconstruction which has the prior written consent of the Client.

Instructions means a request made by you to enter into a Transaction and shall be taken to include any information, communications or documents incidental to or relating to a Transaction whether we process the Transaction or not.

Legal Entity means an entity that is a corporation, formal trust, partnership, fund, or unincorporated association or organization.

Maturity Date means either the Business Day selected by the Customer for the settlement of a Trade or if the Customer does not select a Business Day for the settlement of a Trade, then two (2) Business Days following an executed Trade.

Order Confirmation means the notification we send you confirming the details of the Order you have entered into with us.

Order means a limit order pursuant to which you may instruct us to enter into a Transaction only when a Target Rate has been reached.

Partner means an Individual who works with Agility on a contract basis for client referrals.

Payment Reserve means payment of part of the full amount due to us on Maturity Date in relation to a forward transaction.

Platform means the Agility Forex online dealing platform

Rate means the foreign currency exchange rate that we quote you for a Transaction.

Recipient Account means the account to which you are sending your funds.

Spot Contract means a foreign exchange contract under which we agree to exchange money at an agreed rate within 48 hours of the contract being entered into.

Target Rate means the rate at which an Order is triggered.

Transaction means a Spot Contract, a Forward Contract or an Order, and shall be taken to refer to a series of transactions pursuant to standing instructions given by you.

Websites means any websites owned by us.

 

 

3 Representations and Warranties

You represent and warrant to Agility Forex that:

• You are a legally authorized individual (eg. Director, Officer, Partner, Trustee) or appointed User – as detailed in Schedule 1 of these Terms and Conditions.
• You are acting for the exclusive benefit of the Legal Entity (Customer) and not on behalf of a Third Party.
• The Business documents provided, supporting your role and responsibility for the Legal Entity, are current and valid
• You have a valid commercial reason for entering into each Transaction and will not enter into any Transaction for speculative trading purposes;
• In making your decision to enter into a Transaction, you will not rely on any market related information that may be provided from time to time by us on our website or by our employees or consultants.
• Execution of this Agreement and performance of your obligations under this Agreement
• will not violate any statute, regulation or bylaw
• All information provided by you to the Company is true, correct and complete and you will notify the Company promptly if that information changes.
• Any change in Legally Authorized persons, Officers or Directors or Beneficial Ownership will be reported to the Company promptly and no later than 10 business days.
• You understand failure to update your account information may result in refusal to process, or close out of a Transaction.
• Agility Forex does not provide investment or tax advice

 

Your Indemnity – You agree to indemnify us for any costs, expenses or fees we may incur as a result of your failure to perform your obligations under this Agreement, whether they arise under Section 9 or in some other way. This includes any legal costs that we may incur in order to enforce our rights or recover any amounts you owe us. You also agree to indemnify us for any fees, costs, duties and taxes charged by third parties in relation to the Transactions you enter into, including fees charged by your Recipient bank, whether or not those fees or charges were notified to you in advance.

You are responsible for keeping your user name and password private and responsible for access to your account on our platform once you have logged in. When we act on instructions from your account you agree to indemnify us for all losses arising from unauthorized access to your account unless these losses arise due to negligence on our part. Where we are liable for any unauthorized transaction we will credit your account with any money lost up to the amount of the transaction. We will have no further liability to you.

You will be responsible for all losses (including the amount of any transaction carried out without your authority) if you have acted without reasonable care or you have acted fraudulently. Once you have notified us of any unauthorized access to your Agility Forex account we will suspend your account and you will not be responsible for any unauthorized instructions carried out after this point.

 

4 Limitation of Liability

Agility Forex will not be liable to the Customer for any loss, costs or damages incurred resulting from the Customer’s use of the Agility Forex online dealing platform or non-use if the platform is unavailable for any reason. Whilst we do everything in our power to ensure the speedy transmission of funds, we cannot guarantee that delays in the transfer of funds won’t happen and cannot accept any liability to you for any loss resulting from such a delay.

No Liability for Delays – You acknowledge that delays in the transmission and receipt of payments may occur. In particular, you acknowledge that we operate an online dealing platform that could be subject to technical, or other, problems, the nature and duration of which may be beyond our control. Our service also involves the use of intermediaries who are outside our control. Accordingly, while we do everything in our power to ensure the timely transmission of funds, we cannot guarantee that transfers of funds will always be made on time and cannot accept any liability to you for any loss suffered by you as a result of any delays in the transmission of funds.

Liability Limited – We do not in any circumstances assume liability to you in excess of the amount of money you have actually paid to us in relation to any particular transaction. We will not be liable to you for any form of consequential damages or loss that you may suffer as a result of:

(i) delays in the transfer of your funds, or

(ii) our refusal at any time to transfer your funds.

(iii) communication malfunctions

Without in any way limiting the effect of this paragraph or any other paragraph of this agreement, “consequential damages” shall be taken to include damages arising from:

(i) loss of business,

(ii) loss of opportunity to realize a gain as a result of foreign exchange fluctuations;

(iii) loss of any other opportunity, or

(iii) loss of interest on funds.

For the avoidance of doubt and without limiting any other provision of this Agreement:

(a) if your funds fail to reach your Recipient Account as the result of a mistake made by us, we will credit your Recipient Account in the full amount of the funds you expect to receive but that shall be the full extent of our liability to you;

(b) if we Close Out or refuse to process one or more of your Transactions for any reason, we shall refund to you any funds that we hold on your behalf by way of Advance Payment or otherwise, but that shall be the full extent of our liability to you.

(c) While transactions can be entered in the system at any time, settlement will take place during business hours and is dependent upon on banking partners.  Typically, M- F 8 am – 5 pm EST.

5 Anti-Money Laundering

Due to the inherent risks in transferring Currency between entities located in different countries, Agility Forex takes extraordinary measures to ensure that it is not participating or assisting in money laundering or terrorist financing.   In some circumstances, Agility Forex may not be able to onboard a customer and/or transfer funds to certain jurisdictions based upon Sanctions, Regulations or licensing laws in the jurisdiction.

The Customer understands that law enforcement and regulatory agencies may periodically inspect all Trades executed with Agility Forex either by the consent of Agility Forex or pursuant to applicable law. Therefore, the Customer understands that all information regarding Trades, accounts, and related transactions could potentially be disclosed by Agility Forex to, and reviewed by, law enforcement and other regulatory agencies in accordance with applicable law.

PCMLTF Compliance – You undertake that you will not knowingly do anything to put us in breach of the Proceeds of Crime (Money Laundering) & Terrorist Financing Act (PCMLTF), Anti-Corruption Act or Foreign Corrupt Practices (FCPA) rules and other subordinate instruments (AML/TF Laws). You undertake to notify us if you become aware of anything that would put us in breach of AML/TF Laws.

You agree to provide, when requested, additional information and assistance and comply with all reasonable requests to facilitate our compliance with AML/TF Laws in Canada or an equivalent overseas jurisdiction.

You acknowledge that operating an account on behalf of an undisclosed Third Party is a violation of these Terms and Conditions.  You further understand that transfers to an unrelated Third Party may result in a Third Party determination requirement and, requests for additional supporting documentation   to identify the purpose of the transaction and relationship to you.

You undertake that you are not aware and have no reason to suspect that:

(i) the money you are transferring is derived from or related to money laundering, terrorism financing or similar activities (Illegal Activities); and

(ii) the money you are transferring will be used to finance, or is connected with, Illegal Activities.

In certain circumstances, we may be obliged to freeze or block an account where it is used in connection with Illegal Activities or suspected Illegal Activities. Freezing or blocking can arise as a result of the account monitoring that is required by AML/TF Laws. If this occurs, we are not liable to you for any consequences or losses whatsoever and you agree to indemnify us if we are found liable to a third party in connection with the freezing or blocking of your account.

We retain the right, at any time, to refuse, in our sole discretion, to provide services.

6 Privacy

The use of personal information in Canadian commercial activities is protected by the Personal Information Protection Act (PIPA), Personal Information Protection and Electronics Document Act (PIPEDA), or by substantially similar provincial legislation in Canada and internationally under regulation like general data protection regulation (GDPR).

Agility Forex sets a high standard of information security. Our aim is to protect the confidentiality, integrity and availability of Agility Forex Ltd. and our customer information and as such we implement a range of physical, technical and administrative security measures to maintain the safety of your personal information. Comprehensive Information about your rights and the data we collect and how it is used is laid out in the Agility Forex privacy policy, which is available upon request.

Agility Forex will take all reasonable precautions to ensure that the information provided to us by the Customer will be kept private and confidential. We collect your personal information in order to provide our products and services and to satisfy our regulatory obligations under the guidelines set down by Fintrac (http://www.fintrac-canafe.gc.ca/intro-eng.asp)

We may provide your personal information to our intermediary bankers and to any government regulatory bodies that normally require it or may request it. We may also provide your information to any partners, agents or intermediaries who are a necessary part of the provision of our products and services.

You acknowledge and agree that we use international intermediaries to process Transactions on your behalf and that your personal information may be sent to those overseas intermediaries in order to complete the Transaction.

You acknowledge and agree that we may contact your bank to verify your identity, banking information and any other information relevant to this Agreement and your obligations under this agreement. You also authorize Agility Forex to consult reputable third party providers and to use the information we have collected from you to confirm on an ongoing basis the Customer’s identity via credit file, credit reference checks and/or Mobile Service providers. These checks allow Agility Forex to verify your identity and avoid fraud. These third parties may change from time to time.

 7 Consent

Under the terms and conditions of this service agreement you have consented to allow Agility Forex to use your data in the manner and under the terms laid out in the Agility Forex Privacy policy. That consent is freely given, specific, informed and unambiguous. You understand how your data is collected, utilized and by whom as laid out in the privacy policy. You are giving your consent to each of the various uses of your data Agility Forex needs to offer you its services as a financial institution.

You understand that we use your data under two legal bases: your specific consent as laid out above and under the legal basis, which speaks to AFLs legal and regulatory responsibility to utilize your data to satisfy its legal requirements as a Financial Institution.

You consent to the electronic recording of telephone conversations without a warning message being given and that we may use the recordings as evidence in any dispute that may arise between us.

You must keep your information up to date either by informing us directly or through your client profile.

Agility Forex Ltd. will review its privacy policy and by extension these terms and conditions from time to time to reflect changes to our operations and practices, new regulatory obligations and advancing technology.

8 Transactions/Instructions

Username and Password – You will create a user name and password when you first register with Agility Forex. The password can be changed at any time by the customer by accessing the Client Profile through the Agility Forex platform. Should the customer forget his password a new temporary password will be issued once the Company has verified the customer’s identity. It is your responsibility to ensure the security of your username and password. We will rely on any Instructions received pursuant to the use of the username and password without checking the identity of the user and you will at all times be bound by those Instructions. You can provide us with instructions either online, by email or by telephone.

Authority – As a Legal Entity, an individual must be appointed as your Representative/Agent “Super User” to act on your behalf (“Agent”) in accordance with section 1.2 and in one of the Roles details in Schedule A to these Terms & Conditions.   We will act in accordance with all Instructions received from your Agent, and you will be bound by those Instructions, until you withdraw your authority for that Agent in writing.

Right not to accept Orders – We may, but shall not be obliged to, accept instructions to enter into a Transaction. If we decline to process your instructions we shall not be obliged to give a reason.

We may suspend any service provided to you as part of the Agility Forex service without notice where we consider it necessary to do so. We take our exchange rates from various market sources that we believe to be accurate however if one of those sources produces an ‘off market’ rate then we reserve the right to correct the rate. An off market rate is considered to be an exchange rate that is outside the day’s trading range.

Cancellation of Instructions – We can only cancel your instructions if we have not acted upon them. Once a Transaction has become legally binding, you may not cancel the Transaction in any circumstances. If the customer made an error in inputting instructions then Agility Forex will make reasonable efforts to correct the Transaction but the customer understands and accepts that Agility Forex is not obliged to make corrections and if corrections are made the Customer is liable for any costs incurred.

Customers can enter into a transaction by giving Instructions via the platform, by telephone or by email. The Transaction will be legally binding when we receive your Instructions. If transacting via the platform, the transaction is legally binding as soon as we receive your electronic instructions. We will provide you with confirmation of the Transaction details on the screen at the time of transaction and also send details by email. If you book a transaction by telephone the Transaction is legally binding at the conclusion of the telephone call. A Transaction Confirmation will be sent by email. If you book a Transaction by email, the Transaction will be legally binding when we process the email. This method may not be immediate but will be processed as soon as the email is picked up. A Transaction Confirmation will be sent by email.

Transaction Confirmation

The terms of each Trade will be set out in the Transaction Confirmation presented to the Customer on the Transaction Confirmation Screen, which follows the Customer acceptance of the Transaction. The Transaction confirmation is evidence of the completed Transaction and the terms of the completed Transaction.

The Transaction will not be invalidated if, for any reason, the Transaction Confirmation is not presented to the Customer by Agility Forex on the Transaction Confirmation Screen as a result of a computer malfunction or any other reason. If, for any reason, the Transaction confirmation is not presented to the Customer, the records of Agility Forex with respect to that Transaction will constitute conclusive evidence of the terms of the Transaction. If a Transaction confirmation is not presented to the Customer for any reason, the Customer should notify Agility Forex immediately by calling the Customer Support Number, and Agility Forex may provide the Customer with a confirmation by email or other means setting out the terms of the Transaction.

Forward Transactions

A forward transaction is an agreement to exchange currencies at a maturity date beyond the spot settlement date. Agility Forex offers forward transactions out to 1  one year maturity. Forward transactions are currently only offered by telephone dealing. Upon the completion of the telephone call any transaction agreed on the call becomes legally binding and a Transaction Confirmation will be sent by email to the customer. Any errors in the Confirmation should be reported immediately to the Company. Should we not hear from the customer within 24 hours the confirmation will be deemed to be correct. In the event of any dispute the recording of the telephone conversation will be used as evidence.

Payment Reserve

To secure the forward transaction and protect the Company against adverse market movements and customer counterparty risk Agility Forex reserves the right to ask the Customer for an advance payment (Payment Reserve). This will generally be in the region of 8-10% of the full value of the forward contract. It is possible that we may request additional Payment Reserves at any time prior to Maturity Date. You acknowledge that the amount of the Payment Reserve is determined at our discretion.

Failure to pay a Payment Reserve when requested may result in the Forward Transaction being closed out as per Section 8.

Maturity Date

It may be possible at our discretion to adjust the Maturity Date, either to extend it or bring it forward. If we agree to this you acknowledge that the Rate may need to be adjusted to account for the new Maturity Date.

Payment for Transaction

Once a Trade has been finalized and entered into following the Customer’s acceptance, the Customer must make each payment or delivery required to be made by it under the terms of the Trade in the Currency, in the amount, on the date and in accordance with the settlement instructions for the Trade, as set out in the related Trade confirmation. All payments must be received by us in cleared funds and for the full amount being transferred, including any fees that may be payable, before we credit your Recipient account.

Spot Transactions

Payment into our account of the full amount required to settle the Spot Transaction must be initiated on the day the Transaction becomes legally binding. If we have not received the funds within 2 business days we reserve the right to Close Out the Transaction in accordance with Section 9 with the Customer liable for any losses the Company might take.

Forward Transactions

The Payment Reserve must be initiated on the day the Transaction becomes legally binding. The balance of the Forward Contract must be paid to us in full on or before the Maturity Date. The balance is determined as the full amount of the forward transaction less any Payment Reserves already paid. Failure to comply with these conditions may result in the transaction being Closed Out as per Section9.

Electronic Funds Only

You agree to make all payments into our account electronically and you acknowledge that we will transmit your funds by electronic means only. We do not accept cash or cheques.

Recipient

You must provide us with full Recipient details, including Name and Address of the account holder and Name and Address of the Recipient Bank. We will not be liable for any costs caused by delays in settling transactions due to erroneous Recipient details.

Third Party Payments

From time to time the Customer may request that a payment due to the Customer be made to an account in the name of a third party and in these cases Agility Forex may require additional background information. The Customer acknowledges and agrees that Agility Forex does not accept or bear any liability or responsibility for any loss, including Consequential Loss, incurred or sustained by the Customer as a result of or arising from Agility Forex paying a third party account.

Funds Held by US

We do not hold your funds in trust. Funds are held in a client account separate from the working capital account of the Company.

 

Interest

We shall not pay interest on any money held by us as a Payment Reserve, or held for any other reason.

Mistakes

If we have acted in accordance with your instructions and your funds have been sent to the wrong account as a result of a mistake made by you we are under no obligation to recover the funds or to resend the funds to the correct Recipient. If we have made a mistake by sending the funds to the wrong account, we will take immediate action at our expense to recover those funds and resend them to the correct account.

9 Closing Out

We may Close Out a particular transaction or all transactions you have with us without notice if:

1. a) You fail to make any payment when it is due b) You fail to provide requested material information c) Information you have given us is inaccurate, incomplete or misleading d) Bankruptcy proceedings are commenced against you e) You breach an important part of this agreement f) The performance of our obligations under this agreement becomes illegal

When we Close Out a transaction we go into the market and sell the currency we initially bought for you. In all likelihood the market price would have moved and if a loss is incurred you will be liable to pay us the amount of that loss, together with any other expenses that may have been incurred.

We will not pay out to you any resulting profit from a Closing Out.

You acknowledge that any loss resulting from closing out your transaction is a debt payable by you and that we may deduct this loss from any money we might hold for you. The balance of any money owing should be paid within 7 days of the closing out.

10 Services

We offer Spot Contracts to be settled immediately and Forward Contracts to be settled between 2 days and 12 months.

The Agility Forex Platform is not for speculative trades and we do not offer any form of margin trading. All transactions entered into must be settled by the customer by delivering to us the full amount of the funds you have sold.

We will not enter into any arrangement whereby the Customer nets off 2 separate transactions that would allow the Customer to pay or receive any loss or profit realised by the net off. All transactions need to be settled in full.

We do not offer financial advice. The Agility Forex platform is for execution only.

11 Termination

 

The parties may terminate the agreement for material or fundamental breach of the agreement as mandated under Common law.  The parties independently also have a right to terminate upon any of the following termination events, which may be mutual or unilateral:.

(a) termination on 30 days notice

(b) termination on insolvency

(c) termination on a change of control

12 Records

Our records will be evidence of your dealings with Agility Forex. You agree not to object to the admission of our records as evidence should any legal dispute arise between us. You acknowledge that our records are kept in electronic format and are not in writing.

13 Disputes

If you have a problem with our service you should bring it to our attention immediately. Our complaints officer will attempt to resolve the dispute to your satisfaction as quickly as possible.

If a satisfactory outcome cannot be achieved you can refer your case to an independent arbitrator. Under this Client Agreement you agree to be bound by the decision of the arbitrator.

Nothing in this agreement prevents either of us approaching a court to appeal the decision of the arbitrator or to take legal action to recover any amounts owed to us by way of Closing Out.

14 Changes to Agreement

From time to time we may modify these Agility Forex Terms and Conditions. We will inform you by email of any changes made and your continued use of the Agility Forex Service after being notified of any changes will constitute your agreement to and acceptance of the changes.

15 General

This agreement shall be governed exclusively by the laws of the Province of British Columbia and Canada. All trades shall be deemed to have taken place at the head office of Agility Forex Ltd in Vancouver, British Columbia. The courts of British Columbia shall have exclusive jurisdiction for settling disputes arising from this agreement and both parties submit to this jurisdiction.

If any part of this agreement becomes invalid under applicable law it will not affect the validity of the rest of the agreement.

Neither party will be liable for any failure or delay in performance (except for responsibility to make payments) due to government acts (e.g. currency controls), acts of God, war of civil unrest, or other circumstances beyond the party’s reasonable control.

The Terms & Conditions will be reviewed periodically, or upon material changes to any provision stated herein.  Current Terms & Conditions are available for client review at any time on our Website.  Updates to Terms & Conditions will be announced on the landing page of the Agility Webpage.

16 Acceptance

By proceeding with opening an account the Customer confirms that the representations and warranties in this Agreement are true and that the Customer accepts this agreement in its entirety.

 

 

Schedule ‘A’

Users for Legal Entity Account

When a Legal Entity account is opened at Agility Forex, an Individual who is appointed a Legally Authorized Signatory “Signatory” on behalf of the Entity must review, acknowledge and agree to the Terms & Conditions to open and operate an account at Agility Forex.    A signatory has, in his/her sole discretion, the ability to execute, acknowledge, appoint, verify, deliver, file and record, for and in the name of the Entity any and all documents evidencing the existence of the Entity, it’s organization structure and ultimate beneficial ownership.

A Legal Entity may have multiple users as authorized persons with access to the customer account.   An Authorized Persons shall be any person, whether or not an officer of the customer, who is authorized to give oral and/or written and/or electronic Instructions with respect to the customer account.  Any person who is not an Officer/Director or Ultimate Beneficial Owner will be an authorized person conducting a transaction for the Entity under a service agreement. Authorized persons must be designated a specific User ‘Role’ with predetermined privileges.

All authorized persons must be assigned by an Individual who is appointed a signatory on behalf of the Entity.  One User may be assigned more than one role if deemed appropriate by the Signatory.

Multiple Users are classified as one of five roles, as outlined below:

Administrator Role

The Administrator role is automatically assigned to the signatory who initially opens the Entity account.  This role may be reassigned in coordination with an onboarding specialist at Agility.    The Administrator role represents the ‘Super User’ for the account who can update records, upload documents, add recipients and enter transactions.

Trade Creator Role

The trade creator is an individual who has been assigned authorization to enter transactions concerning the entity’s account.  Transactions entered by a trade creator must first be approved by the Administrator or Trade Approver prior to processing.

Trade Approver Role

The trade approver is an individual who has been assigned a level of discretionary trading authorization that gives the assigned individual the power to both enter and execute orders or make transaction related inquiries concerning the entity’s account.

Recipient Creator Role

The recipient creator is an individual who has been assigned authorization to add potential new recipient payees on behalf of the Entity.

Recipient Approver Role

The recipient approver is an individual who has been authorized to add new recipients, approve recipients added by others and delete existing recipients on behalf of the Entity.

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Legal Entity Client Agreement (Quebec)

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The following terms and conditions apply to “the Customer(s)” being any Legal Entity who is transacting: for their own account and/or any legally authorized person or appointed trading authority on a Legal Entity account.

The Customer(s) and Agility Forex Ltd are the Parties to this agreement. The Customer and Agility Forex agree to the following:

1 Terms of this Agreement

1.1 For Legal Entities – The Agility Forex service is owned and operated by Agility Forex Ltd (BC0960601). These terms and conditions apply to private clients (“you”) who are dealing with Agility Forex (“us” or “we”) as a Legal Entity, including but not limited to a Corporation, Sole Proprietor, Partnership, Not for Profit Organization, Registered Charity, or Formal Trust, through our Website. In this agreement the terms ‘Agility Forex, the Company, us and we’ all refer to Agility Forex Ltd.

1.2 Use of Agent – To operate an account for a  Legal Entity, there must be a legally authorized persons appointed Agent.  A legally authorized person is defined as one who has been appointed to represent and sign on behalf of the Entity. typically through Resolution of the Entity.  Please note any individual authorized to act on behalf of the Entity will be required to meet Know Your Client and ID verification requirements.

1.3 Structure of this Agreement – This Agreement comprises the entire agreement between the Parties with respect to the use of the Services of Agility Forex by the Customer. The Terms and Conditions of this agreement apply to all Transactions you subsequently enter into with us.

1.4 Other Documents – The following documents are available on our website under ‘Legal’ (www.agilityforex.com) and you acknowledge that you have access to them.

1. Anti-Money Laundering Certification,
2. Privacy Statement,
3. Website User Agreement

 

When signed in to the Agility Forex trading platform, you will also have access to these Terms and Conditions as well as our Complaints Handling Policy.

2 Definitions

Authorize means authorize the stage of a Transaction when we transmit your funds from our account to your nominated Recipient account.

Authorized Signatory means an individual appointed and legally authorized by you to provide Instructions to us on your behalf.

Booking means booking a Transaction by providing us with all of the relevant Transaction details.

Business Day means a day on which we are open for business which does not include Saturday and Sunday, New Year’s Day, Christmas Day, Boxing Day, Good Friday and all Canadian statutory holidays.

Close Out means reversing a Transaction in the circumstances set out in Section 8 or otherwise pursuant to this Agreement.

Transaction Confirmation means a written communication, however described, provided by us confirming the details of any Transaction that you have booked by telephone, email or online.

Delivery Date means the date on which we have requested that you deliver your funds to our account for transmission.

Forward Contract means a foreign exchange contract under which we agree to exchange money at an agreed exchange rate and at an agreed time which is between 48 hours and 12 months from the time of the contract being entered into.

Insolvency Event means:

(a) a receiver, manager, trustee, administrator, controller or similar external administrator is appointed over any of the assets or undertakings of the Client;

(b) the Client is or becomes unable to pay its debts as and when they are due;

(c) the Client ceases to carry on a business;

(d) an order is made for the winding up or dissolution of the Client otherwise than for the purpose of an amalgamation or reconstruction which has the prior written consent of the Client.

Instructions means a request made by you to enter into a Transaction and shall be taken to include any information, communications or documents incidental to or relating to a Transaction whether we process the Transaction or not.

Legal Entity means an entity that is a corporation, formal trust, partnership, fund, or unincorporated association or organization.

Maturity Date means either the Business Day selected by the Customer for the settlement of a Trade or if the Customer does not select a Business Day for the settlement of a Trade, then two (2) Business Days following an executed Trade.

Order Confirmation means the notification we send you confirming the details of the Order you have entered into with us.

Order means a limit order pursuant to which you may instruct us to enter into a Transaction only when a Target Rate has been reached.

Partner means an Individual who works with Agility on a contract basis for client referrals.

Payment Reserve means payment of part of the full amount due to us on Maturity Date in relation to a forward transaction.

Platform means the Agility Forex online dealing platform

Rate means the foreign currency exchange rate that we quote you for a Transaction.

Recipient Account means the account to which you are sending your funds.

Spot Contract means a foreign exchange contract under which we agree to exchange money at an agreed rate within 48 hours of the contract being entered into.

Target Rate means the rate at which an Order is triggered.

Transaction means a Spot Contract, a Forward Contract or an Order, and shall be taken to refer to a series of transactions pursuant to standing instructions given by you.

Websites means any websites owned by us.

 

 

3 Representations and Warranties

You represent and warrant to Agility Forex that:

• You are a legally authorized individual (eg. Director, Officer, Partner, Trustee) or appointed User – as detailed in Schedule 1 of these Terms and Conditions.
• You are acting for the exclusive benefit of the Legal Entity (Customer) and not on behalf of a Third Party.
• The Business documents provided, supporting your role and responsibility for the Legal Entity, are current and valid
• You have a valid commercial reason for entering into each Transaction and will not enter into any Transaction for speculative trading purposes;
• In making your decision to enter into a Transaction, you will not rely on any market related information that may be provided from time to time by us on our website or by our employees or consultants.
• Execution of this Agreement and performance of your obligations under this Agreement
• will not violate any statute, regulation or bylaw
• All information provided by you to the Company is true, correct and complete and you will notify the Company promptly if that information changes.
• Any change in Legally Authorized persons, Officers or Directors or Beneficial Ownership will be reported to the Company promptly and no later than 10 business days.
• You understand failure to update your account information may result in refusal to process, or close out of a Transaction.
• Agility Forex does not provide investment or tax advice

 

Your Indemnity – You agree to indemnify us for any costs, expenses or fees we may incur as a result of your failure to perform your obligations under this Agreement, whether they arise under Section 9 or in some other way. This includes any legal costs that we may incur in order to enforce our rights or recover any amounts you owe us. You also agree to indemnify us for any fees, costs, duties and taxes charged by third parties in relation to the Transactions you enter into, including fees charged by your Recipient bank, whether or not those fees or charges were notified to you in advance.

You are responsible for keeping your user name and password private and responsible for access to your account on our platform once you have logged in. When we act on instructions from your account you agree to indemnify us for all losses arising from unauthorized access to your account unless these losses arise due to negligence on our part. Where we are liable for any unauthorized transaction we will credit your account with any money lost up to the amount of the transaction. We will have no further liability to you.

You will be responsible for all losses (including the amount of any transaction carried out without your authority) if you have acted without reasonable care or you have acted fraudulently. Once you have notified us of any unauthorized access to your Agility Forex account we will suspend your account and you will not be responsible for any unauthorized instructions carried out after this point.

 

4 Limitation of Liability

Agility Forex will not be liable to the Customer for any loss, costs or damages incurred resulting from the Customer’s use of the Agility Forex online dealing platform or non-use if the platform is unavailable for any reason. Whilst we do everything in our power to ensure the speedy transmission of funds, we cannot guarantee that delays in the transfer of funds won’t happen and cannot accept any liability to you for any loss resulting from such a delay.

No Liability for Delays – You acknowledge that delays in the transmission and receipt of payments may occur. In particular, you acknowledge that we operate an online dealing platform that could be subject to technical, or other, problems, the nature and duration of which may be beyond our control. Our service also involves the use of intermediaries who are outside our control. Accordingly, while we do everything in our power to ensure the timely transmission of funds, we cannot guarantee that transfers of funds will always be made on time and cannot accept any liability to you for any loss suffered by you as a result of any delays in the transmission of funds.

Liability Limited – We do not in any circumstances assume liability to you in excess of the amount of money you have actually paid to us in relation to any particular transaction. We will not be liable to you for any form of consequential damages or loss that you may suffer as a result of:

(i) delays in the transfer of your funds, or

(ii) our refusal at any time to transfer your funds.

(iii) communication malfunctions

Without in any way limiting the effect of this paragraph or any other paragraph of this agreement, “consequential damages” shall be taken to include damages arising from:

(i) loss of business,

(ii) loss of opportunity to realize a gain as a result of foreign exchange fluctuations;

(iii) loss of any other opportunity, or

(iii) loss of interest on funds.

For the avoidance of doubt and without limiting any other provision of this Agreement:

(a) if your funds fail to reach your Recipient Account as the result of a mistake made by us, we will credit your Recipient Account in the full amount of the funds you expect to receive but that shall be the full extent of our liability to you;

(b) if we Close Out or refuse to process one or more of your Transactions for any reason, we shall refund to you any funds that we hold on your behalf by way of Advance Payment or otherwise, but that shall be the full extent of our liability to you.

(c) While transactions can be entered in the system at any time, settlement will take place during business hours and is dependent upon on banking partners.  Typically, M- F 8 am – 5 pm EST.

5 Anti-Money Laundering

Due to the inherent risks in transferring Currency between entities located in different countries, Agility Forex takes extraordinary measures to ensure that it is not participating or assisting in money laundering or terrorist financing.   In some circumstances, Agility Forex may not be able to onboard a customer and/or transfer funds to certain jurisdictions based upon Sanctions, Regulations or licensing laws in the jurisdiction.

The Customer understands that law enforcement and regulatory agencies may periodically inspect all Trades executed with Agility Forex either by the consent of Agility Forex or pursuant to applicable law. Therefore, the Customer understands that all information regarding Trades, accounts, and related transactions could potentially be disclosed by Agility Forex to, and reviewed by, law enforcement and other regulatory agencies in accordance with applicable law.

PCMLTF Compliance – You undertake that you will not knowingly do anything to put us in breach of the Proceeds of Crime (Money Laundering) & Terrorist Financing Act (PCMLTF), Anti-Corruption Act or Foreign Corrupt Practices (FCPA) rules and other subordinate instruments (AML/TF Laws). You undertake to notify us if you become aware of anything that would put us in breach of AML/TF Laws.

You agree to provide, when requested, additional information and assistance and comply with all reasonable requests to facilitate our compliance with AML/TF Laws in Canada or an equivalent overseas jurisdiction.

You acknowledge that operating an account on behalf of an undisclosed Third Party is a violation of these Terms and Conditions.  You further understand that transfers to an unrelated Third Party may result in a Third Party determination requirement and, requests for additional supporting documentation   to identify the purpose of the transaction and relationship to you.

You undertake that you are not aware and have no reason to suspect that:

(i) the money you are transferring is derived from or related to money laundering, terrorism financing or similar activities (Illegal Activities); and

(ii) the money you are transferring will be used to finance, or is connected with, Illegal Activities.

In certain circumstances, we may be obliged to freeze or block an account where it is used in connection with Illegal Activities or suspected Illegal Activities. Freezing or blocking can arise as a result of the account monitoring that is required by AML/TF Laws. If this occurs, we are not liable to you for any consequences or losses whatsoever and you agree to indemnify us if we are found liable to a third party in connection with the freezing or blocking of your account.

We retain the right, at any time, to refuse, in our sole discretion, to provide services.

6 Privacy

The use of personal information in Canadian commercial activities is protected by the Personal Information Protection Act (PIPA), Personal Information Protection and Electronics Document Act (PIPEDA), or by substantially similar provincial legislation in Canada and internationally under regulation like general data protection regulation (GDPR).

Agility Forex sets a high standard of information security. Our aim is to protect the confidentiality, integrity and availability of Agility Forex Ltd. and our customer information and as such we implement a range of physical, technical and administrative security measures to maintain the safety of your personal information. Comprehensive Information about your rights and the data we collect and how it is used is laid out in the Agility Forex privacy policy, which is available upon request.

Agility Forex will take all reasonable precautions to ensure that the information provided to us by the Customer will be kept private and confidential. We collect your personal information in order to provide our products and services and to satisfy our regulatory obligations under the guidelines set down by Fintrac (http://www.fintrac-canafe.gc.ca/intro-eng.asp)

We may provide your personal information to our intermediary bankers and to any government regulatory bodies that normally require it or may request it. We may also provide your information to any partners, agents or intermediaries who are a necessary part of the provision of our products and services.

You acknowledge and agree that we use international intermediaries to process Transactions on your behalf and that your personal information may be sent to those overseas intermediaries in order to complete the Transaction.

You acknowledge and agree that we may contact your bank to verify your identity, banking information and any other information relevant to this Agreement and your obligations under this agreement. You also authorize Agility Forex to consult reputable third party providers and to use the information we have collected from you to confirm on an ongoing basis the Customer’s identity via credit file, credit reference checks and/or Mobile Service providers. These checks allow Agility Forex to verify your identity and avoid fraud. These third parties may change from time to time.

 

7. Consent

Under the terms and conditions of this service agreement you have consented to allow Agility Forex to use your data in the manner and under the terms laid out in the Agility Forex Privacy policy. That consent is freely given, specific, informed and unambiguous. You understand how your data is collected, utilized and by whom as laid out in the privacy policy. You are giving your consent to each of the various uses of your data Agility Forex needs to offer you its services as a financial institution.

You understand that we use your data under two legal bases: your specific consent as laid out above and under the legal basis, which speaks to AFLs legal and regulatory responsibility to utilize your data to satisfy its legal requirements as a Financial Institution.

You consent to the electronic recording of telephone conversations without a warning message being given and that we may use the recordings as evidence in any dispute that may arise between us.

You must keep your information up to date either by informing us directly or through your client profile.

Agility Forex Ltd. will review its privacy policy and by extension these terms and conditions from time to time to reflect changes to our operations and practices, new regulatory obligations and advancing technology.

8 Transactions/Instructions

Username and Password – You will create a user name and password when you first register with Agility Forex. The password can be changed at any time by the customer by accessing the Client Profile through the Agility Forex platform. Should the customer forget his password a new temporary password will be issued once the Company has verified the customer’s identity. It is your responsibility to ensure the security of your username and password. We will rely on any Instructions received pursuant to the use of the username and password without checking the identity of the user and you will at all times be bound by those Instructions. You can provide us with instructions either online, by email or by telephone.

Authority – As a Legal Entity, an individual must be appointed as your Representative/Agent “Super User” to act on your behalf (“Agent”) in accordance with section 1.2 and in one of the Roles details in Schedule A to these Terms & Conditions.   We will act in accordance with all Instructions received from your Agent, and you will be bound by those Instructions, until you withdraw your authority for that Agent in writing.

Right not to accept Orders – We may, but shall not be obliged to, accept instructions to enter into a Transaction. If we decline to process your instructions we shall not be obliged to give a reason.

We may suspend any service provided to you as part of the Agility Forex service without notice where we consider it necessary to do so. We take our exchange rates from various market sources that we believe to be accurate however if one of those sources produces an ‘off market’ rate then we reserve the right to correct the rate. An off market rate is considered to be an exchange rate that is outside the day’s trading range.

Cancellation of Instructions – We can only cancel your instructions if we have not acted upon them. Once a Transaction has become legally binding, you may not cancel the Transaction in any circumstances. If the customer made an error in inputting instructions then Agility Forex will make reasonable efforts to correct the Transaction but the customer understands and accepts that Agility Forex is not obliged to make corrections and if corrections are made the Customer is liable for any costs incurred.

Customers can enter into a transaction by giving Instructions via the platform, by telephone or by email. The Transaction will be legally binding when we receive your Instructions. If transacting via the platform, the transaction is legally binding as soon as we receive your electronic instructions. We will provide you with confirmation of the Transaction details on the screen at the time of transaction and also send details by email. If you book a transaction by telephone the Transaction is legally binding at the conclusion of the telephone call. A Transaction Confirmation will be sent by email. If you book a Transaction by email, the Transaction will be legally binding when we process the email. This method may not be immediate but will be processed as soon as the email is picked up. A Transaction Confirmation will be sent by email.

Transaction Confirmation

The terms of each Trade will be set out in the Transaction Confirmation presented to the Customer on the Transaction Confirmation Screen, which follows the Customer acceptance of the Transaction. The Transaction confirmation is evidence of the completed Transaction and the terms of the completed Transaction.

The Transaction will not be invalidated if, for any reason, the Transaction Confirmation is not presented to the Customer by Agility Forex on the Transaction Confirmation Screen as a result of a computer malfunction or any other reason. If, for any reason, the Transaction confirmation is not presented to the Customer, the records of Agility Forex with respect to that Transaction will constitute conclusive evidence of the terms of the Transaction. If a Transaction confirmation is not presented to the Customer for any reason, the Customer should notify Agility Forex immediately by calling the Customer Support Number, and Agility Forex may provide the Customer with a confirmation by email or other means setting out the terms of the Transaction.

Forward Transactions

A forward transaction is an agreement to exchange currencies at a maturity date beyond the spot settlement date. Agility Forex offers forward transactions out to 1  one year maturity. Forward transactions are currently only offered by telephone dealing. Upon the completion of the telephone call any transaction agreed on the call becomes legally binding and a Transaction Confirmation will be sent by email to the customer. Any errors in the Confirmation should be reported immediately to the Company. Should we not hear from the customer within 24 hours the confirmation will be deemed to be correct. In the event of any dispute the recording of the telephone conversation will be used as evidence.

Payment Reserve

To secure the forward transaction and protect the Company against adverse market movements and customer counterparty risk Agility Forex reserves the right to ask the Customer for an advance payment (Payment Reserve). This will generally be in the region of 8-10% of the full value of the forward contract. It is possible that we may request additional Payment Reserves at any time prior to Maturity Date. You acknowledge that the amount of the Payment Reserve is determined at our discretion.

Failure to pay a Payment Reserve when requested may result in the Forward Transaction being closed out as per Section 8.

Maturity Date

It may be possible at our discretion to adjust the Maturity Date, either to extend it or bring it forward. If we agree to this you acknowledge that the Rate may need to be adjusted to account for the new Maturity Date.

Payment for Transaction

Once a Trade has been finalized and entered into following the Customer’s acceptance, the Customer must make each payment or delivery required to be made by it under the terms of the Trade in the Currency, in the amount, on the date and in accordance with the settlement instructions for the Trade, as set out in the related Trade confirmation. All payments must be received by us in cleared funds and for the full amount being transferred, including any fees that may be payable, before we credit your Recipient account.

Spot Transactions

Payment into our account of the full amount required to settle the Spot Transaction must be initiated on the day the Transaction becomes legally binding. If we have not received the funds within 2 business days we reserve the right to Close Out the Transaction in accordance with Section 9 with the Customer liable for any losses the Company might take.

Forward Transactions

The Payment Reserve must be initiated on the day the Transaction becomes legally binding. The balance of the Forward Contract must be paid to us in full on or before the Maturity Date. The balance is determined as the full amount of the forward transaction less any Payment Reserves already paid. Failure to comply with these conditions may result in the transaction being Closed Out as per Section9.

Electronic Funds Only

You agree to make all payments into our account electronically and you acknowledge that we will transmit your funds by electronic means only. We do not accept cash or cheques.

Recipient

You must provide us with full Recipient details, including Name and Address of the account holder and Name and Address of the Recipient Bank. We will not be liable for any costs caused by delays in settling transactions due to erroneous Recipient details.

Third Party Payments

From time to time the Customer may request that a payment due to the Customer be made to an account in the name of a third party and in these cases Agility Forex may require additional background information. The Customer acknowledges and agrees that Agility Forex does not accept or bear any liability or responsibility for any loss, including Consequential Loss, incurred or sustained by the Customer as a result of or arising from Agility Forex paying a third party account.

Funds Held by US

We do not hold your funds in trust. Funds are held in a client account separate from the working capital account of the Company.

 

Interest

We shall not pay interest on any money held by us as a Payment Reserve, or held for any other reason.

Mistakes

If we have acted in accordance with your instructions and your funds have been sent to the wrong account as a result of a mistake made by you we are under no obligation to recover the funds or to resend the funds to the correct Recipient. If we have made a mistake by sending the funds to the wrong account, we will take immediate action at our expense to recover those funds and resend them to the correct account.

9 Closing Out

We may Close Out a particular transaction or all transactions you have with us without notice if:

1. a) You fail to make any payment when it is due b) You fail to provide requested material information c) Information you have given us is inaccurate, incomplete or misleading d) Bankruptcy proceedings are commenced against you e) You breach an important part of this agreement f) The performance of our obligations under this agreement becomes illegal

When we Close Out a transaction we go into the market and sell the currency we initially bought for you. In all likelihood the market price would have moved and if a loss is incurred you will be liable to pay us the amount of that loss, together with any other expenses that may have been incurred.

We will not pay out to you any resulting profit from a Closing Out.

You acknowledge that any loss resulting from closing out your transaction is a debt payable by you and that we may deduct this loss from any money we might hold for you. The balance of any money owing should be paid within 7 days of the closing out.

10 Services

We offer Spot Contracts to be settled immediately and Forward Contracts to be settled between 2 days and 12 months.

The Agility Forex Platform is not for speculative trades and we do not offer any form of margin trading. All transactions entered into must be settled by the customer by delivering to us the full amount of the funds you have sold.

We will not enter into any arrangement whereby the Customer nets off 2 separate transactions that would allow the Customer to pay or receive any loss or profit realised by the net off. All transactions need to be settled in full.

We do not offer financial advice. The Agility Forex platform is for execution only.

11 Termination

 

The parties may terminate the agreement for material or fundamental breach of the agreement as mandated under Common law.  The parties independently also have a right to terminate upon any of the following termination events, which may be mutual or unilateral:.

(a) termination on 30 days notice

(b) termination on insolvency

(c) termination on a change of control

12 Records

Our records will be evidence of your dealings with Agility Forex. You agree not to object to the admission of our records as evidence should any legal dispute arise between us. You acknowledge that our records are kept in electronic format and are not in writing.

13 Disputes

If you have a problem with our service you should bring it to our attention immediately. Our complaints officer will attempt to resolve the dispute to your satisfaction as quickly as possible.

If a satisfactory outcome cannot be achieved you can refer your case to an independent arbitrator. Under this Client Agreement you agree to be bound by the decision of the arbitrator.

Nothing in this agreement prevents either of us approaching a court to appeal the decision of the arbitrator or to take legal action to recover any amounts owed to us by way of Closing Out.

14 Changes to Agreement

From time to time we may modify these Agility Forex Terms and Conditions. We will inform you by email of any changes made and your continued use of the Agility Forex Service after being notified of any changes will constitute your agreement to and acceptance of the changes.

15 General

This agreement shall be governed exclusively by the laws of the Province of British Columbia and Canada. All trades shall be deemed to have taken place at the head office of Agility Forex Ltd in Vancouver, British Columbia. The courts of British Columbia shall have exclusive jurisdiction for settling disputes arising from this agreement and both parties submit to this jurisdiction.

If any part of this agreement becomes invalid under applicable law it will not affect the validity of the rest of the agreement.

Neither party will be liable for any failure or delay in performance (except for responsibility to make payments) due to government acts (e.g. currency controls), acts of God, war of civil unrest, or other circumstances beyond the party’s reasonable control.

The Terms & Conditions will be reviewed periodically, or upon material changes to any provision stated herein.  Current Terms & Conditions are available for client review at any time on our Website.  Updates to Terms & Conditions will be announced on the landing page of the Agility Webpage.

16 Acceptance

By proceeding with opening an account the Customer confirms that the representations and warranties in this Agreement are true and that the Customer accepts this agreement in its entirety.

 

Schedule ‘A’

Users for Legal Entity Account

When a Legal Entity account is opened at Agility Forex, an Individual who is appointed a Legally Authorized Signatory “Signatory” on behalf of the Entity must review, acknowledge and agree to the Terms & Conditions to open and operate an account at Agility Forex.    A signatory has, in his/her sole discretion, the ability to execute, acknowledge, appoint, verify, deliver, file and record, for and in the name of the Entity any and all documents evidencing the existence of the Entity, it’s organization structure and ultimate beneficial ownership.

A Legal Entity may have multiple users as authorized persons with access to the customer account.   An Authorized Persons shall be any person, whether or not an officer of the customer, who is authorized to give oral and/or written and/or electronic Instructions with respect to the customer account.  Any person who is not an Officer/Director or Ultimate Beneficial Owner will be an authorized person conducting a transaction for the Entity under a service agreement. Authorized persons must be designated a specific User ‘Role’ with predetermined privileges.

All authorized persons must be assigned by an Individual who is appointed a signatory on behalf of the Entity.  One User may be assigned more than one role if deemed appropriate by the Signatory.

Multiple Users are classified as one of five roles, as outlined below:

Administrator Role

The Administrator role is automatically assigned to the signatory who initially opens the Entity account.  This role may be reassigned in coordination with an onboarding specialist at Agility.    The Administrator role represents the ‘Super User’ for the account who can update records, upload documents, add recipients and enter transactions.

Trade Creator Role

The trade creator is an individual who has been assigned authorization to enter transactions concerning the entity’s account.  Transactions entered by a trade creator must first be approved by the Administrator or Trade Approver prior to processing.

Trade Approver Role

The trade approver is an individual who has been assigned a level of discretionary trading authorization that gives the assigned individual the power to both enter and execute orders or make transaction related inquiries concerning the entity’s account.

Recipient Creator Role

The recipient creator is an individual who has been assigned authorization to add potential new recipient payees on behalf of the Entity.

Recipient Approver Role

The recipient approver is an individual who has been authorized to add new recipients, approve recipients added by others and delete existing recipients on behalf of the Entity.

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Individual Client Agreement (Non Quebec)

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Updated May 24, 2024

The following terms and conditions apply to “the Customer” being any individual who is transacting: for their own account and/or any appointed trading authority on an individual account.

The Customer (the user of the Agility Forex service) and Agility Forex Ltd are the Parties to this agreement. The Customer and Agility Forex agree to the following:

1 Terms of this Agreement

1.1 For Individuals – The Agility Forex service is owned and operated by Agility Forex Ltd (BC0960601). These terms and conditions apply to private clients (“you”) who are dealing with Agility Forex (“us” or “we”) as an individual through our Website. In this agreement the terms ‘Agility Forex, the Company, us and we’ all refer to Agility Forex Ltd.

1.2 Use of Agent – If you would like us to receive instructions from somebody else acting on your behalf, you must sign an Agent Appointment Form.  Please contact us for the form.  Please note any individual authorized to enter transactions will be required to meet Know Your Client and ID verification requirements.

1.3 Structure of this Agreement – This Agreement comprises the entire agreement between the Parties with respect to the use of the Services of Agility Forex by the Customer. The Terms and Conditions of this agreement apply to all Transactions you subsequently enter into with us.

1.4 Other Documents – The following documents are available on our website under ‘Legal’ (www.agilityforex.com) and you acknowledge that you have access to them.

1. Anti-Money Laundering Certification,
2. Privacy Statement,
3. Website User Agreement

 

When signed on to the Agility Forex trading platform, you will also have access to these Terms and Conditions as well as our Complaints Handling Policy.

 

2 Definitions

Authorize means authorize the stage of a Transaction when we transmit your funds from our account to your nominated Recipient account.

Authorized Signatory means an individual appointed and authorized by you to provide Instructions to us on your behalf.

Booking means booking a Transaction by providing us with all of the relevant Transaction details.

Business Day means a day on which we are open for business which does not include Saturday and Sunday, New Year’s Day, Christmas Day, Boxing Day, Good Friday and all Canadian statutory holidays.

Close Out means reversing a Transaction in the circumstances set out in Section 8 or otherwise pursuant to this Agreement.

Transaction Confirmation means a written communication, however described, provided by us confirming the details of any Transaction that you have booked by telephone, email or online.

Delivery Date means the date on which we have requested that you deliver your funds to our account for transmission.

Forward Contract means a foreign exchange contract under which we agree to exchange money at an agreed exchange rate and at an agreed time which is between 48 hours and 12 months from the time of the contract being entered into.

Insolvency Event means:

(a) a receiver, manager, trustee, administrator, controller or similar external administrator is appointed over any of the assets or undertakings of the Client;

 

(b) the Client is or becomes unable to pay its debts as and when they are due;

 

(c) the Client ceases to carry on a business;

 

(d) an order is made for the winding up or dissolution of the Client otherwise than for the purpose of an amalgamation or reconstruction which has the prior written consent of the Client.

Instructions means a request made by you to enter into a Transaction and shall be taken to include any information, communications or documents incidental to or relating to a Transaction whether we process the Transaction or not.

Maturity Date means either the Business Day selected by the Customer for the settlement of a Trade or if the Customer does not select a Business Day for the settlement of a Trade, then two (2) Business Days following an executed Trade.

Order Confirmation means the notification we send you confirming the details of the Order you have entered into with us.

Order means a limit order pursuant to which you may instruct us to enter into a Transaction only when a Target Rate has been reached.

Partner means an Individual who works with Agility on a contract basis for client referrals.

Payment Reserve means payment of part of the full amount due to us on Maturity Date in relation to a forward transaction.

Platform means the Agility Forex online dealing platform

Rate means the foreign currency exchange rate that we quote you for a Transaction.

Recipient Account means the account to which you are sending your funds.

Spot Contract means a foreign exchange contract under which we agree to exchange money at an agreed rate within 48 hours of the contract being entered into.

Target Rate means the rate at which an Order is triggered.

Transaction means a Spot Contract, a Forward Contract or an Order, and shall be taken to refer to a series of transactions pursuant to standing instructions given by you.

Websites means any websites owned by us.

 

 

 

3. Representations and Warranties

You represent and warrant to Agility Forex that:

 

(1) You are an individual acting for your own purposes and not on behalf of a Third Party.

 

(2) You are over the age of majority in the Province or Jurisdiction where your primary residence is

 

(3) You have a valid personal reason for entering into each Transaction and will not enter into any Transaction for speculative trading purposes

 

(4) in making your decision to enter a Transaction, you will not rely on any market related information that may be provided from time to time by us on our website or by our employees or consultants.

 

(5) Execution of this Agreement and performance of your obligations under this Agreement

will not violate any statute, regulation or bylaws,

 

(6) All information provided by you to the Company is true, correct and complete and you will notify the Company promptly if that information changes.

 

(7) You understand failure to update your account information may result in refusal to process, or close out of a Transaction.

 

(8) Agility Forex does not provide investment or tax advice

 

Your Indemnity – You agree to indemnify us for any costs, expenses or fees we may incur as a result of your failure to perform your obligations under this Agreement, whether they arise under Section 8 or in some other way. This includes any legal costs that we may incur in order to enforce our rights or recover any amounts you owe us. You also agree to indemnify us for any fees, costs, duties and taxes charged by third parties in relation to the Transactions you enter into, including fees charged by your Recipient bank, whether or not those fees or charges were notified to you in advance.

You are responsible for keeping your user name and password private and responsible for access to your account on our platform once you have logged in. When we act on instructions from your account you agree to indemnify us for all losses arising from unauthorized access to your account unless these losses arise due to negligence on our part. Where we are liable for any unauthorized transaction we will credit your account with any money lost up to the amount of the transaction. We will have no further liability to you.

You will be responsible for all losses (including the amount of any transaction carried out without your authority) if you have acted without reasonable care or you have acted fraudulently. Once you have notified us of any unauthorized access to your Agility Forex account we will suspend your account and you will not be responsible for any unauthorized instructions carried out after this point.

4 Limitation of Liability

Agility Forex will not be liable to the Customer for any loss, costs or damages incurred resulting from the Customer’s use of the Agility Forex online dealing platform or non-use if the platform is unavailable for any reason. Whilst we do everything in our power to ensure the speedy transmission of funds, we cannot guarantee that delays in the transfer of funds won’t happen and cannot accept any liability to you for any loss resulting from such a delay.

No Liability for Delays – You acknowledge that delays in the transmission and receipt of payments may occur. In particular, you acknowledge that we operate an online dealing platform that could be subject to technical, or other, problems, the nature and duration of which may be beyond our control. Our service also involves the use of intermediaries who are outside our control. Accordingly, while we do everything in our power to ensure the timely transmission of funds, we cannot guarantee that transfers of funds will always be made on time and cannot accept any liability to you for any loss suffered by you as a result of any delays in the transmission of funds.

Liability Limited – We do not in any circumstances assume liability to you in excess of the amount of money you have actually paid to us in relation to any particular transaction. We will not be liable to you for any form of consequential damages or loss that you may suffer as a result of:

 

(i) delays in the transfer of your funds, or

 

(ii) our refusal at any time to transfer your funds. or

 

(iii) communication malfunctions

Without in any way limiting the effect of this paragraph or any other paragraph of this agreement, “consequential damages” shall be taken to include damages arising from:

(i) loss of business,

(ii) loss of opportunity to realize a gain as a result of foreign exchange fluctuations; or

(iii) loss of any other opportunity, or

(iii) loss of interest on funds.

For the avoidance of doubt and without limiting any other provision of this Agreement:

(a) if your funds fail to reach your Recipient Account as the result of a mistake made by us, we will credit your Recipient Account in the full amount of the funds you expect to receive but that shall be the full extent of our liability to you;

(b) if we Close Out or refuse to process one or more of your Transactions for any reason, we shall refund to you any funds that we hold on your behalf by way of Advance Payment or otherwise, but that shall be the full extent of our liability to you.

5 Anti-Money Laundering

Due to the inherent risks in transferring Currency between entities located in different countries, Agility Forex takes extraordinary measures to ensure that it is not participating or assisting in money laundering or terrorist financing.   In some circumstances, Agility Forex may not be able to onboard a customer and/or transfer funds to certain jurisdictions based upon Sanctions, Regulations or licensing laws in the jurisdiction.

The Customer understands that law enforcement and regulatory agencies may periodically inspect all Trades executed with Agility Forex either by the consent of Agility Forex or pursuant to applicable law. Therefore, the Customer understands that all information regarding Trades, accounts, and related transactions could potentially be disclosed by Agility Forex to, and reviewed by, law enforcement and other regulatory agencies in accordance with applicable law.

PCMLTF Compliance – You undertake that you will not knowingly do anything to put us in breach of the Proceeds of Crime (Money Laundering) & Terrorist Financing Act (PCMLTF), Anti-Corruption Act or Foreign Corrupt Practices (FCPA) rules and other subordinate instruments (AML/TF Laws). You undertake to notify us if you become aware of anything that would put us in breach of AML/TF Laws.

You agree to provide, when requested, additional information and assistance and comply with all reasonable requests to facilitate our compliance with AML/TF Laws in Canada or an equivalent overseas jurisdiction.

You acknowledge that operating an account on behalf of an undisclosed Third Party is a violation of these Terms and Conditions.  You further understand that transfers to an unrelated Third Party may result in a Third Party determination requirement and, requests for additional supporting documentation   to identify the purpose of the transaction and relationship to you.

You undertake that you are not aware and have no reason to suspect that:

(i) the money you are transferring is derived from or related to money laundering, terrorism financing or similar activities (Illegal Activities); and

(ii) the money you are transferring will be used to finance, or is connected with, Illegal Activities.

In certain circumstances, we may be obliged to freeze or block an account where it is used in connection with Illegal Activities or suspected Illegal Activities. Freezing or blocking can arise as a result of the account monitoring that is required by AML/TF Laws. If this occurs, we are not liable to you for any consequences or losses whatsoever and you agree to indemnify us if we are found liable to a third party in connection with the freezing or blocking of your account.

We retain the right, at any time, to refuse, in our sole discretion, to provide services.

6 Privacy

The use of personal information in Canadian commercial activities is protected by the Personal Information Protection Act (PIPA), Personal Information Protection and Electronics Document Act (PIPEDA), or by substantially similar provincial legislation in Canada and internationally under regulation like general data protection regulation (GDPR).

Agility Forex sets a high standard of information security. Our aim is to protect the confidentiality, integrity and availability of Agility Forex Ltd. and our customer information and as such we implement a range of physical, technical and administrative security measures to maintain the safety of your personal information. Comprehensive Information about your rights and the data we collect and how it is used is laid out in the Agility Forex privacy policy, which is available upon request.

Agility Forex will take all reasonable precautions to ensure that the information provided to us by the Customer will be kept private and confidential. We collect your personal information in order to provide our products and services and to satisfy our regulatory obligations under the guidelines set down by Fintrac (http://www.fintrac-canafe.gc.ca/intro-eng.asp)

We may provide your personal information to our intermediary bankers and to any government regulatory bodies that normally require it or may request it. We may also provide your information to any partners, agents or intermediaries who are a necessary part of the provision of our products and services.

You acknowledge and agree that we use international intermediaries to process Transactions on your behalf and that your personal information may be sent to those overseas intermediaries in order to complete the Transaction.

You acknowledge and agree that we may contact your bank to verify your identity, banking information and any other information relevant to this Agreement and your obligations under this agreement. You also authorize Agility Forex to consult reputable third party providers and to use the information we have collected from you to confirm on an ongoing basis the Customer’s identity via credit file, credit reference checks and/or Mobile Service providers. These checks allow Agility Forex to verify your identity and avoid fraud. These third parties may change from time to time.

7. Consent

Under the terms and conditions of this service agreement you have consented to allow Agility Forex to use your data in the manner and under the terms laid out in the Agility Forex Privacy policy. That consent is freely given, specific, informed and unambiguous. You understand how your data is collected, utilized and by whom as laid out in the privacy policy. You are giving your consent to each of the various uses of your data Agility Forex needs to offer you its services as a financial institution.

You understand that we use your data under two legal bases: your specific consent as laid out above and under the legal basis, which speaks to AFLs legal and regulatory responsibility to utilize your data to satisfy its legal requirements as a Financial Institution.

You consent to the electronic recording of telephone conversations without a warning message being given and that we may use the recordings as evidence in any dispute that may arise between us.

You must keep your information up to date either by informing us directly or through your client profile.

Agility Forex Ltd. will review its privacy policy and by extension these terms and conditions from time to time to reflect changes to our operations and practices, new regulatory obligations and advancing technology.

8 Transactions/Instructions

Username and Password – You will create a user name and password when you first register with Agility Forex. The password can be changed at any time by the customer by accessing the Client Profile through the Agility Forex platform. Should the customer forget his password a new temporary password will be issued once the Company has verified the customer’s identity. It is your responsibility to ensure the security of your username and password. We will rely on any Instructions received pursuant to the use of the username and password without checking the identity of the user and you will at all times be bound by those Instructions. You can provide us with instructions either online, by email or by telephone.

Authority – If you appoint somebody else to act on your behalf (“Agent”) in accordance with section 1.2, we will act in accordance with all Instructions received from your Agent, and you will be bound by those Instructions, until you withdraw your authority for that Agent.

Right not to accept Orders – We may, but shall not be obliged to, accept instructions to enter into a Transaction. If we decline to process your instructions we shall not be obliged to give a reason.

We may suspend any service provided to you as part of the Agility Forex service without notice where we consider it necessary to do so. We take our exchange rates from various market sources that we believe to be accurate however if one of those sources produces an ‘off market’ rate then we reserve the right to correct the rate. An off market rate is considered to be an exchange rate that is outside the day’s trading range.

Cancellation of Instructions – We can only cancel your instructions if we have not acted upon them. Once a Transaction has become legally binding, you may not cancel the Transaction in any circumstances. If the customer made an error in inputting instructions then Agility Forex will make reasonable efforts to correct the Transaction but the customer understands and accepts that Agility Forex is not obliged to make corrections and if corrections are made the Customer is liable for any costs incurred.

Customers can enter into a transaction by giving Instructions via the platform, by telephone or by email. The Transaction will be legally binding when we receive your Instructions. If transacting via the platform, the transaction is legally binding as soon as we receive your electronic instructions. We will provide you with confirmation of the Transaction details on the screen at the time of transaction and also send details by email. If you book a transaction by telephone the Transaction is legally binding at the conclusion of the telephone call. A Transaction Confirmation will be sent by email. If you book a Transaction by email, the Transaction will be legally binding when we process the email. This method may not be immediate but will be processed as soon as the email is picked up. A Transaction Confirmation will be sent by email.

Transaction Confirmation

The terms of each Trade will be set out in the Transaction Confirmation presented to the Customer on the Transaction Confirmation Screen, which follows the Customer acceptance of the Transaction. The Transaction confirmation is evidence of the completed Transaction and the terms of the completed Transaction.

The Transaction will not be invalidated if, for any reason, the Transaction Confirmation is not presented to the Customer by Agility Forex on the Transaction Confirmation Screen as a result of a computer malfunction or any other reason. If, for any reason, the Transaction confirmation is not presented to the Customer, the records of Agility Forex with respect to that Transaction will constitute conclusive evidence of the terms of the Transaction. If a Transaction confirmation is not presented to the Customer for any reason, the Customer should notify Agility Forex immediately by calling the Customer Support Number, and Agility Forex may provide the Customer with a confirmation by email or other means setting out the terms of the Transaction.

Forward Transactions

A forward transaction is an agreement to exchange currencies at a maturity date beyond the spot settlement date. Agility Forex offers forward transactions out to  one year maturity. Forward transactions are currently only offered by telephone dealing. Upon the completion of the telephone call any transaction agreed on the call becomes legally binding and a Transaction Confirmation will be sent by email to the customer. Any errors in the Confirmation should be reported immediately to the Company. Should we not hear from the customer within 24 hours the confirmation will be deemed to be correct. In the event of any dispute the recording of the telephone conversation will be used as evidence.

Payment Reserve

To secure the forward transaction and protect the Company against adverse market movements and customer counterparty risk Agility Forex reserves the right to ask the Customer for an advance payment (Payment Reserve). This will generally be in the region of 8-10% of the full value of the forward contract. It is possible that we may request additional Payment Reserves at any time prior to Maturity Date. You acknowledge that the amount of the Payment Reserve is determined at our discretion.

Failure to pay a Payment Reserve when requested may result in the Forward Transaction being closed out as per Section 8.

Maturity Date

It may be possible at our discretion to adjust the Maturity Date, either to extend it or bring it forward. If we agree to this you acknowledge that the Rate may need to be adjusted to account for the new Maturity Date.

Payment for Transaction

Once a Trade has been finalized and entered into following the Customer’s acceptance, the Customer must make each payment or delivery required to be made by it under the terms of the Trade in the Currency, in the amount, on the date and in accordance with the settlement instructions for the Trade, as set out in the related Trade confirmation. All payments must be received by us in cleared funds and for the full amount being transferred, including any fees that may be payable, before we credit your Recipient account.

Spot Transactions

Payment into our account of the full amount required to settle the Spot Transaction must be initiated on the day the Transaction becomes legally binding. If we have not received the funds within 2 business days we reserve the right to Close Out the Transaction in accordance with Section 9 with the Customer liable for any losses the Company might take.

Forward Transactions

The Payment Reserve must be initiated on the day the Transaction becomes legally binding. The balance of the Forward Contract must be paid to us in full on or before the Maturity Date. The balance is determined as the full amount of the forward transaction less any Payment Reserves already paid. Failure to comply with these conditions may result in the transaction being Closed Out as per Section 8.

Electronic Funds Only

You agree to make all payments into our account electronically and you acknowledge that we will transmit your funds by electronic means only. We do not accept cash or cheques.

Recipients

You must provide us with full Recipient details, including Name and Address of the account holder and Name and Address of the Recipient Bank. We will not be liable for any costs caused by delays in settling transactions due to erroneous Recipient details.

Third Party Payments

From time to time the Customer may request that a payment due to the Customer be made to an account in the name of a third party and in these cases Agility Forex may require additional background information. The Customer acknowledges and agrees that Agility Forex does not accept or bear any liability or responsibility for any loss, including Consequential Loss, incurred or sustained by the Customer as a result of or arising from Agility Forex paying a third party account.

Funds Held by US

We do not hold your funds in trust. Funds are held in a client account separate from the working capital account of the Company.

Interest

We shall not pay interest on any money held by us as a Payment Reserve or held for any other reason.

Mistakes

If we have acted in accordance with your instructions and your funds have been sent to the wrong account as a result of a mistake made by you we are under no obligation to recover the funds or to resend the funds to the correct Recipient. If we have made a mistake by sending the funds to the wrong account, we will take immediate action at our expense to recover those funds and resend them to the correct account.

9 Closing Out

We may Close Out a particular transaction or all transactions you have with us without notice if:

1. a) You fail to make any payment when it is due b) You fail to provide requested material information c) Information you have given us is inaccurate, incomplete or misleading d) Bankruptcy proceedings are commenced against you e) You breach an important part of this agreement f) The performance of our obligations under this agreement becomes illegal. When we Close Out a transaction we go into the market and sell the currency we initially bought for you. In all likelihood the market price would have moved and if a loss is incurred you will be liable to pay us the amount of that loss, together with any other expenses that may have been incurred. We will not pay out to you any resulting profit from a Closing Out.

You acknowledge that any loss resulting from closing out your transaction is a debt payable by you and that we may deduct this loss from any money we might hold for you. The balance of any money owing should be paid within 7 days of the closing out.

10 Services

We offer Spot Contracts to be settled immediately and Forward Contracts to be settled between 2 days and 12 months.

The Agility Forex Platform is not for speculative trades and we do not offer any form of margin trading. All transactions entered into must be settled by the customer by delivering to us the full amount of the funds you have sold.

We will not enter into any arrangement whereby the Customer nets off 2 separate transactions that would allow the Customer to pay or receive any loss or profit realised by the net off. All transactions need to be settled in full.

We do not offer financial advice. The Agility Forex platform is for execution only.

11 Termination

 

The parties may terminate the agreement for material or fundamental breach of the agreement as mandated under Common law.  The parties independently also have a right to terminate upon any of the following termination events, which may be mutual or unilateral:.

(a) termination on 30 days notice

(b) termination on insolvency

(c) termination on a change of control

12 Records

Our records will be evidence of your dealings with Agility Forex. You agree not to object to the admission of our records as evidence should any legal dispute arise between us. You acknowledge that our records are kept in electronic format and are not in writing.

13 Disputes

If you have a problem with our service you should bring it to our attention immediately. Our complaints officer will attempt to resolve the dispute to your satisfaction as quickly as possible.

If a satisfactory outcome cannot be achieved you can refer your case to an independent arbitrator. Under this Client Agreement you agree to be bound by the decision of the arbitrator.

Nothing in this agreement prevents either of us approaching a court to appeal the decision of the arbitrator or to take legal action to recover any amounts owed to us by way of Closing Out.

14 Changes to Agreement

From time to time we may modify these Agility Forex Terms and Conditions. We will inform you by email of any changes made and your continued use of the Agility Forex Service after being notified of any changes will constitute your agreement to and acceptance of the changes.

15 General

This agreement shall be governed exclusively by the laws of the Province of British Columbia and Canada. All trades shall be deemed to have taken place at the head office of Agility Forex Ltd in Vancouver, British Columbia. The courts of British Columbia shall have exclusive jurisdiction for settling disputes arising from this agreement and both parties submit to this jurisdiction.

If any part of this agreement becomes invalid under applicable law it will not affect the validity of the rest of the agreement.

Neither party will be liable for any failure or delay in performance (except for responsibility to make payments) due to government acts (e.g. currency controls), acts of God, war of civil unrest, or other circumstances beyond the party’s reasonable control.

The Terms & Conditions will be reviewed periodically, or upon material changes to any provision stated herein.  Current Terms & Conditions are available for client review at any time on our Website.  Updates to Terms & Conditions will be announced on the landing page of the Agility Webpage.

16 Acceptance

By proceeding with opening an account the Customer confirms that the representations and warranties in this Agreement are true and hat the Customer accepts this agreement in its entirety.

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Individual Client Agreement (Quebec)

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The following terms and conditions of the Individual Client Agreement (the “Agreement”) apply to “the Customer” being any individual who is transacting: for their own account and/or any appointed trading authority on an individual account.

The Customer (the user of the Agility Forex service) and Agility Forex Ltd are the Parties to this agreement. The Customer and Agility Forex agree to the following:

1 Terms of this Agreement 

1.1 For Individuals – The Agility Forex service is owned and operated by Agility Forex Ltd (BC0960601). These terms and conditions apply to private clients (“you”) who are dealing with Agility Forex (“us” or “we”) as an individual through our website, https://agilityforex.com/. In this agreement the terms ‘Agility Forex, the Company, us and we’ all refer to Agility Forex Ltd.

1.2 Use of Agent – If you would like us to receive instructions from somebody else acting on your behalf, you must provide us with a duly completed and signed Agent Appointment Form. Please contact us for the form. Please note that any individual authorized to enter transactions will be required to meet Know Your Client and ID verification requirements. For the avoidance of doubt, an agent is allowed to enter into transactions on your behalf, but not to open an account in its capacity as agent which will need to be done by you.

1.3 Structure of this Agreement – This Agreement comprises the entire agreement between the Parties with respect to the use of the Services of Agility Forex by the Customer. The Terms and Conditions of this Agreement apply to all Transactions you subsequently enter into with us.

1.4 Other Documents – The following documents are available on our website under ‘Legal’ (www.agilityforex.com) and you acknowledge that you have access to them.

1. Anti-Money Laundering Certification,
2. Privacy Policy,

• Website User Agreement

When signed on to the Agility Forex trading platform, you will also have access to these Terms and Conditions as well as our Complaints Handling Policy.

2 Definitions 

Authorize means authorize the stage of a Transaction when we transmit your funds from our account to your nominated Recipient account.

Authorized Signatory means an individual appointed and authorized by you to provide Instructions to us on your behalf.

Booking means booking a Transaction by providing us with all of the relevant Transaction details.

Business Day means a day on which we are open for business, which includes all days except for Saturday and Sunday, as well as all Canadian statutory holidays (note however that June 24, the “Saint-Jean-Baptiste” in Quebec, is considered to be a Business Day).

Close Out means reversing a Transaction in the circumstances set out in Section 8 or otherwise pursuant to this Agreement.

Transaction Confirmation means a written communication, however described, provided by us confirming the details of any Transaction that you have booked by telephone, email or online.

Delivery Date means the date on which we have requested that you deliver your funds to our account for transmission.

Forward Contract means a foreign exchange contract under which we agree to exchange money at an agreed exchange rate and at an agreed time which is between 48 hours and 12 months from the time of the contract being entered into.

Insolvency Event means:

(a) a receiver, manager, trustee, administrator, controller or similar external administrator is appointed over any of the assets or undertakings of the Client;

(b) the Client is or becomes unable to pay its debts as and when they are due;

(c) the Client ceases to carry on a business;

(d) an order is made for the winding up or dissolution of the Client otherwise than for the purpose of an amalgamation or reconstruction which has the prior written consent of the Client.

Instructions means a request made by you to enter into a Transaction and shall be taken to include any information, communications or documents incidental to or relating to a Transaction whether we process the Transaction or not.

Maturity Date means either the Business Day selected by the Customer for the settlement of a Trade or if the Customer does not select a Business Day for the settlement of a Trade, then two (2) Business Days following an executed Trade.

Order Confirmation means the notification we send you confirming the details of the Order you have entered into with us.

Order means a limit order pursuant to which you may instruct us to enter into a Transaction only when a Target Rate has been reached.

Partner means an Individual who works with Agility on a contract basis for client referrals.

Payment Reserve means payment of part of the full amount due to us on Maturity Date in relation to a forward transaction.

Platform means the Agility Forex online dealing platform.

Rate means the foreign currency exchange rate that we quote you for a Transaction. 

Recipient Account means the account to which you are sending your funds.

Spot Contract means a foreign exchange contract under which we agree to exchange money at an agreed rate within 48 hours of the contract being entered into.

Target Rate means the rate at which an Order is triggered.

Transaction means a Spot Contract, a Forward Contract or an Order, and shall be taken to refer to a series of transactions pursuant to standing Instructions given by you.

Website means https://agilityforex.com/.

3. Representations and Warranties 

You represent and warrant to Agility Forex that:

(1) You are an individual acting for your own purposes and not on behalf of a Third Party;

(2) You are over the age of majority in the Province or Jurisdiction where your primary residence is;

(3) You will enter into each Transaction only for personal, family or household purposes, and will not enter into any Transaction for speculative trading purposes or any other commercial purposes;

(4) in making your decision to enter a Transaction, you will not rely on  the content of the “Market Commentary & News” section that may be provided from time to time by us on a purely informational basis on our website or by our employees or consultants.

(5) Execution of this Agreement and performance of your obligations under this Agreement will not violate any statute, regulation or bylaws;

(6) All information provided by you to the Company is true, correct and complete and you will notify the Company promptly if that information changes;

(7) You understand failure to update your account information may result in refusal to process, or Close out of a Transaction; and

(8) You understand and agree that Agility Forex does not provide investment or tax advice.

Your Indemnity – You agree to indemnify us for any costs, expenses or fees we may incur as a result of your failure to perform your obligations under this Agreement, whether they arise under Section 8 or in some other way. This includes any legal costs that we may incur in order to enforce our rights or recover any amounts you owe us. You also agree to indemnify us for any fees, costs, duties and taxes charged by third parties in relation to the Transactions you enter into, including fees charged by your Recipient bank, whether or not those fees or charges were notified to you in advance.

You are responsible for keeping your user name and password private and responsible for access to your account on our Platform once you have logged in. When we act on Instructions from your account you agree to indemnify us for all losses arising from unauthorized access to your account unless these losses arise due to negligence on our part. Where we are liable for any unauthorized transaction we will credit your account with any money lost up to the amount of the transaction. We will have no further liability to you.

You will be responsible for all losses (including the amount of any transaction carried out without your authority) if you have acted without reasonable care or you have acted fraudulently. Once you have notified us of any unauthorized access to your Agility Forex account we will suspend your account and you will not be responsible for any unauthorized Instructions carried out after this point.

4 Limitation of Liability 

Agility Forex will not be liable to the Customer for any loss, costs or damages incurred resulting from the Customer’s use of the Agility Forex online dealing Platform or non-use if the Platform is unavailable for any reason. Whilst we do everything in our power to ensure the speedy transmission of funds, we cannot guarantee that delays in the transfer of funds won’t happen and we cannot accept any liability to you for any loss resulting from such a delay.

No Liability for Delays – You acknowledge that delays in the transmission and receipt of payments may occur. In particular, you acknowledge that we operate an online dealing platform that could be subject to technical, or other, problems, the nature and duration of which may be beyond our control. Our service also involves the use of intermediaries who are outside our control. Accordingly, while we take reasonable measures within our power to ensure the timely transmission of funds, we cannot guarantee that transfers of funds will always be made on time, and cannot accept any liability to you for any loss suffered by you as a result of any delays in the transmission of funds.

Liability Limited –We do not in any circumstances assume liability to you in excess of the amount of money you have actually paid to us in relation to any particular transaction. We will not be liable to you for any form of consequential damages or loss that you may suffer as a result of:

• delays in the transfer of your funds, or

(ii) our refusal at any time to transfer your funds, Or

(iii) communication malfunctions.

Without in any way limiting the effect of this paragraph or any other paragraph of this Agreement, “consequential damages” shall be taken to include damages arising from:

• loss of business,

(ii) loss of opportunity to realize a gain as a result of foreign exchange fluctuations; or

(iii) loss of any other opportunity, or

(iii) loss of interest on funds.

For the avoidance of doubt and without limiting any other provision of this Agreement:

(a) if your funds fail to reach your Recipient Account as the result of a mistake made by us, we will credit your Recipient Account in the full amount of the funds you expect to receive but that shall be the full extent of our liability to you;

(b) if we Close Out or refuse to process one or more of your Transactions for any reason, we shall refund to you any funds that we hold on your behalf by way of Advance Payment or otherwise, that shall be the full extent of our liability to you.

5 Anti-Money Laundering 

Due to the inherent risks in transferring Currency between entities located in different countries, Agility Forex takes extraordinary measures to avoid participating or assisting in money laundering or terrorist financing. In some circumstances, Agility Forex may not be able to onboard a customer and/or transfer funds to certain jurisdictions based upon Sanctions, Regulations or licensing laws in the jurisdiction.

The Customer understands that law enforcement and regulatory agencies may periodically inspect all Trades executed with Agility Forex either by the consent of Agility Forex or pursuant to applicable law. Therefore, the Customer understands that all information regarding Trades, accounts, and related transactions could potentially be disclosed by Agility Forex to, and reviewed by, law enforcement and other regulatory agencies in accordance with applicable law.

PCMLTF Compliance and MSB Act (Québec) Compliance  – You undertake that you will not knowingly do anything to put us in breach of the Proceeds of Crime (Money Laundering) & Terrorist Financing Act (PCMLTF), Anti-Corruption Act or Foreign Corrupt Practices (FCPA) rules, the Money –Services Businesses Act (Québec) and other subordinate instruments (AML/TF Laws). You undertake to notify us if you become aware of anything that would put us in breach of AML/TF Laws.

You agree to provide, when requested, additional information and assistance and comply with all reasonable requests to facilitate our compliance with AML/TF Laws in Canada or an equivalent overseas jurisdiction.

You acknowledge that operating an account on behalf of an undisclosed Third Party is a violation of these Terms and Conditions. You further understand that transfers to an unrelated Third Party may result in a Third Party determination requirement and, requests for additional supporting documentation to identify the purpose of the transaction and relationship to you.

You undertake that you are not aware and have no reason to suspect that:

(i) the money you are transferring is derived from or related to money laundering, terrorism financing or similar activities (Illegal Activities); and

(ii) the money you are transferring will be used to finance, or is connected with, Illegal Activities.

In certain circumstances, we may be obliged to freeze or block an account where it reasonably appears that it may be being used in connection with Illegal Activities or suspected Illegal Activities. Freezing or blocking can arise as a result of the account monitoring that is required by AML/TF Laws. If this occurs, we are not liable to you for any consequences or losses whatsoever and you agree to indemnify us if we are found liable to a third party in connection with the freezing or blocking of your account.

We retain the right, at any time, to refuse, in our sole discretion, to provide services.

6 Privacy 

You hereby acknowledge and agree that Agility Forex collects, uses, and stores personal information as set out in its Privacy Policy, available here.

7 Transactions/Instructions 

Username and Password – You will create a user name and password when you first register with Agility Forex. The password can be changed at any time by the customer by accessing the Client Profile through the Agility Forex Platform. Should the customer forget his password, a new temporary password will be issued once the Company has verified the customer’s identity. It is your responsibility to ensure the security of your username and password. We will rely on any Instructions received pursuant to the use of the username and password without checking the identity of the user and you will at all times be bound by those Instructions. You can provide us with Instructions either online, by email or by telephone.

Authority – If you appoint somebody else to act on your behalf such as a mandatary (“Agent”) in accordance with section 1.2, we will act in accordance with all Instructions received from your Agent, and you will be bound by those Instructions, until you withdraw your authority for that Agent.

Right not to accept Orders – We may, but shall not be obliged to, accept Instructions to enter into a Transaction. If we decline to process your Instructions, we shall not be obliged to give a reason.

We may suspend any service provided to you as part of the Agility Forex service without notice where we consider it necessary to do so. We take our exchange rates from various market sources that we believe to be accurate however if one of those sources produces an ‘off market’ rate then we reserve the right to correct the rate. An off market rate is considered to be an exchange rate that is outside the day’s trading range.

Cancellation of Instructions – We can only cancel your Instructions if we have not acted upon them. Once a Transaction has become legally binding, you may not cancel the Transaction in any circumstances. If the customer made an error in inputting Instructions then Agility Forex will make reasonable efforts to correct the Transaction but the customer understands and accepts that Agility Forex is not obliged to make corrections and if corrections are made the Customer is liable for any costs incurred.

Customers can enter into a transaction by giving Instructions via the Platform, by telephone or by email. The Transaction will be legally binding when we receive your Instructions. If transacting via the Platform, the transaction is legally binding as soon as we receive your electronic Instructions. We will provide you with confirmation of the Transaction details on the screen at the time of transaction and also send details by email. If you book a transaction by telephone the Transaction is legally binding at the conclusion of the telephone call. A Transaction Confirmation will be sent by email. If you book a Transaction by email, the Transaction will be legally binding when we process the email. This method may not be immediate but will be processed as soon as the email is picked up. A Transaction Confirmation will be sent by email.

Transaction Confirmation 

The terms of each Trade will be set out in the Transaction Confirmation presented to the Customer on the Transaction Confirmation Screen, which follows the Customer acceptance of the Transaction. The Transaction confirmation is evidence of the completed Transaction and the terms of the completed Transaction.

The Transaction will not be invalidated if, for any reason, the Transaction Confirmation is not presented to the Customer by Agility Forex on the Transaction Confirmation Screen as a result of a computer malfunction or any other reason. If, for any reason, the Transaction Confirmation is not presented to the Customer, the records of Agility Forex with respect to that Transaction will constitute conclusive evidence of the terms of the Transaction. If a Transaction Confirmation is not presented to the Customer for any reason, the Customer should notify Agility Forex immediately by calling the Customer Support Number, and Agility Forex may provide the Customer with a confirmation by email or other means setting out the terms of the Transaction.

Forward Transactions 

A forward transaction is an agreement to exchange currencies at a Maturity Date beyond the spot settlement date. Agility Forex offers forward transactions out to one year maturity. Forward transactions are currently only offered by telephone dealing. Upon the completion of the telephone call any transaction agreed on the call becomes legally binding and a Transaction Confirmation will be sent by email to the customer. Any errors in the Confirmation should be reported immediately to the Company. Should we not hear from the customer within 24 hours the confirmation will be deemed to be correct. In the event of any dispute the recording of the telephone conversation will be used as evidence.

Payment Reserve 

To secure the forward transaction and protect the Company against adverse market movements and customer counterparty risk Agility Forex reserves the right to ask the Customer for an advance payment (Payment Reserve). This will generally be in the region of 8-10% of the full value of the Forward Contract. It is possible that we may request additional Payment Reserves at any time prior to Maturity Date. You acknowledge that the amount of the Payment Reserve is determined at our discretion.

Failure to pay a Payment Reserve when requested may result in the Forward Transaction being closed out as per Section 8.

Maturity Date 

It may be possible at our discretion to adjust the Maturity Date, either to extend it or bring it forward. If we agree to this you acknowledge that the Rate may need to be adjusted to account for the new Maturity Date.

Payment for Transaction 

Once a Trade has been finalized and entered into following the Customer’s acceptance, the Customer must make each payment or delivery required to be made by it under the terms of the Trade in the Currency, in the amount, on the date and in accordance with the settlement instructions for the Trade, as set out in the related Trade confirmation. All payments must be received by us in cleared funds and for the full amount being transferred, including any fees that may be payable, before we credit your Recipient account.

Spot Transactions 

Payment into our account of the full amount required to settle the Spot Transaction must be initiated on the day the Transaction becomes legally binding. If we have not received the funds within 2 Business Days we reserve the right to Close Out the Transaction in accordance with Section 9 with the Customer liable for any losses the Company might take.

Forward Transactions 

The Payment Reserve must be initiated on the day the Transaction becomes legally binding. The balance of the Forward Contract must be paid to us in full on or before the Maturity Date. The balance is determined as the full amount of the forward transaction less any Payment Reserves already paid. Failure to comply with these conditions may result in the transaction being Closed Out as per Section 8.

Electronic Funds Only 

You agree to make all payments into our account electronically and you acknowledge that we will transmit your funds by electronic means only. We do not accept cash or cheques.

Recipients

You must provide us with full Recipient details, including Name and Address of the account holder and Name and Address of the Recipient Bank. We will not be liable for any costs caused by delays in settling transactions due to erroneous Recipient details.

Third Party Payments 

From time to time the Customer may request that a payment due to the Customer be made to an account in the name of a third party and in these cases Agility Forex may require additional background information. The Customer acknowledges and agrees that Agility Forex does not accept or bear any liability or responsibility for any loss, including Consequential Loss, incurred or sustained by the Customer as a result of or arising from Agility Forex paying a third party account.

Funds Held by Us 

We do not hold your funds in trust. Funds are held in a client account separate from the working capital account of the Company.

Interest 

We shall not pay interest on any money held by us as a Payment Reserve or held for any other reason.

Mistakes 

If we have acted in accordance with your Instructions and your funds have been sent to the wrong account as a result of a mistake made by you, we are under no obligation to recover the funds or to resend the funds to the correct Recipient. If we have made a mistake by sending the funds to the wrong account, we will take immediate action at our expense to attempt to recover those funds and resend them to the correct account.

8 Closing Out 

We may Close Out a particular transaction or all transactions you have with us without notice if:

1. a) You fail to make any payment when it is due b) You fail to provide requested material information c) Information you have given us is inaccurate, incomplete or misleading d) Bankruptcy proceedings are commenced against you e) You breach an important part of this Agreement f) The performance of our obligations under this Agreement becomes illegal. When we Close Out a transaction, we go into the market and sell the currency we initially bought for you. In all likelihood, the market price would have moved and if a loss is incurred you will be liable to pay us the amount of that loss, together with any other expenses that may have been incurred. We will not pay out to you any resulting profit from a Closing Out.

You acknowledge that any loss resulting from closing out your transaction is a debt payable by you and that we may deduct this loss from any money we might hold for you. The balance of any money owing should be paid within 7 days of the closing out.

9 Services 

We offer Spot Contracts to be settled immediately and Forward Contracts to be settled between 2 days and 12 months.

The Platform is not for speculative trades and we do not offer any form of margin trading. All transactions entered into must be settled by the customer by delivering to us the full amount of the funds you have sold.

We will not enter into any arrangement whereby the Customer nets off 2 separate transactions that would allow the Customer to pay or receive any loss or profit realised by the net off. All transactions need to be settled in full.

For the avoidance of doubt, we do not offer financial advice. The Platform is for execution only.

10 Termination

The parties may terminate the agreement for material or fundamental breach of the agreement as mandated under Common law. The parties independently also have a right to terminate upon any of the following termination events, which may be mutual or unilateral:

(a) termination on 30 days notice (60 days for consumers residing in the province of Quebec)

(b) termination on insolvency

(c) termination on a change of control

11 Records 

Our records will be evidence of your dealings with Agility Forex. You agree not to object to the admission of our records as evidence should any legal dispute arise between us. You acknowledge that our records are kept in electronic format and are not in writing.

12 Disputes 

If you have a problem with our service you should bring it to our attention immediately. Our complaints officer will attempt to resolve the dispute to your satisfaction as quickly as possible.

If a satisfactory outcome cannot be achieved you may refer your case to an independent arbitrator. Under this Client Agreement you agree to be bound by the decision of the arbitrator.

Nothing in this Agreement prevents either of us approaching a court to appeal the decision of the arbitrator or to take legal action to recover any amounts owed to us by way of Closing Out.

13 Changes to Agreement 

From time to time we may modify these Agility Forex Terms and Conditions. We will inform you by email of any changes made and your continued use of the Agility Forex Service after being notified of any changes will constitute your agreement to and acceptance of the changes.

Where required by law or at our discretion, we will send to you, at least 30 days before a modification comes into force, a written notice by email, drawn up clearly and legibly, setting out exclusively the new clause, or the amended clause and the clause as it read formerly, and the date of the coming into force of the amendment.

Additionally, note that, if the modification entails an increase in your obligations or a reduction our obligations, you may refuse the modification and rescind or, cancel the contract without cost, penalty or cancellation indemnity by sending us a notice to that effect no later than 30 days after the modification comes into force.

14 General 

EXCEPT FOR CONSUMERS RESIDING IN THE PROVINCE OF QUEBEC, this Agreement shall be governed exclusively by the laws of the Province of British Columbia and Canada. All trades shall be deemed to have taken place at the head office of Agility Forex Ltd in Vancouver, British Columbia. The courts of British Columbia shall have exclusive jurisdiction for settling disputes arising from this Agreement and both parties submit to this jurisdiction.

FOR CONSUMERS RESIDING IN THE PROVINCE OF QUEBEC, this Agreement shall be governed exclusively by the laws of the Province of Quebec and Canada. All Transactions shall be deemed to have taken place at the consumer’s address. The courts of Quebec shall have exclusive jurisdiction for settling disputes arising from this Agreement and both parties submit to this jurisdiction.

If any part of this Agreement becomes invalid under applicable law it will not affect the validity of the rest of the Agreement.

Neither party will be liable for any failure or delay in performance (except for responsibility to make payments) due to government acts (e.g. currency controls), acts of God, war of civil unrest, or other circumstances beyond the party’s reasonable control.

15 Acceptance 

By proceeding with opening an account the Customer confirms that the representations and warranties in this Agreement are true and hat the Customer accepts this Agreement in its entirety.

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Privacy Policy

Updated: Jan 1, 2022

The use of personal information in Canadian commercial activities is protected by the Personal Information Protection Act (PIPA),Personal Information Protection and Electronics Document Act (PIPEDA), or by substantially similar provincial legislation in Canada and internationally under regulation like general data protection regulation (GDPR).

Your privacy is very important to us and we are committed to ensuring that your personal information is kept confidential, safe and secure.  Agility Forex sets a high standard of information security. Our aim is to protect the confidentiality, integrity and availability of Agility Forex Ltd. and our customer information and as such we implement a range of physical, technical and administrative security measures to maintain the safety of your personal information.

Our privacy policy sets out how we use and secure personal information. This Privacy statement lays out your rights as they relate to Privacy.

The privacy policy is reviewed at minimum annually, or as otherwise needed upon introduction of new regulations to reflect changes to our operations and practices, new regulatory obligations and advancing technology.

The policy applies to information we collect when you use our website and when you interact with us through the use of Agility products and services (including www.agilityforex.com and the Agility trading system.

WHAT PERSONAL INFORMATION WE COLLECT

Agility Forex only collects information which is required to comply with Regulations and/or to permit us to execute transactions on your behalf.

We group your personal information into the following categories:

• Identification information:Name, date of birth, and Social Security Number for US citizens As a Money Services Business, providing financial services we are required to collect and document such information; we do this in the form of a scanned or uploaded copy of Valid Government issued ID (eg. passport or driver’s license).
• Contact information:phone numbers and physical residence addresses (operating address for businesses), this also includes postal addresses and your email address.
• Financial information:credit file history, financial accounts, beneficiary information -as required to process your transactions
• Information related to legal requirements:Information such as Directors Resolution/Corporate Resolution, Shareho0lder Information and other customer due diligence as needed to comply with Know Your Client and anti-money laundering requirements.

 

YOUR RIGHTS

You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), where applicable, to correct your information, to request the deletion or restriction of your information, or to request your information in a structured, electronic format.  Please note that we may retain certain information as required by law or for legitimate business purposes. If you would like to exercise any of these rights, please contact [email protected]

In compliance with the Privacy Shield Principles, Agility commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Agility at [email protected] or at our mailing address at the foot of this document

EU Residents Rights

If you reside within the European Union, you have the right to access, rectify, download or erase (where applicable) your information as well as the right to restrict and object to certain processing of your information. While some of these rights apply generally, certain rights only apply under specific circumstances. We describe these rights below:

Access and Porting:

You can see your personal and transactional data on your account by logging in. You have a right to a copy of your data and supplementary information we hold about you if this does not contradict legal requirements, and the rights and freedom of others. Your data can be ported out on request in machine-readable format.

Rectify, Restrict, Limit, Delete

You can also request to rectify, restrict, limit or delete much of your information from your account.

Rectify: You can request or can themselves rectify inaccurate or incomplete data

Restrict: You can request restriction of the use of their data.

Delete: You can request the deletion of their personal data. In some instances data needs to be maintained for a longer period in order to comply with ongoing reporting and record keeping requirements.

Objection: You can always object to the processing of your personal data. In such cases we will cease to process your information unless we have compelling legitimate grounds to continue to process them or where processing is needed for legal/compliance reasons.

Revoke Consent

When you have previously provided your consent, such as to permit us to process your data, you have the right to withdraw that consent at any time, although we may still need to process that information even after consent has been revoked if we have a legal or regulatory requirement to do so.

Complain

Should you wish to raise a concern about our use of your information (without prejudice to any other rights) you have the right to do so with your local supervisory authority.

All of the above require a request in writing by letter with photo identity to process. Additionally while these terms are applicable to EU residents they will not be unreasonably withheld from any other customer subject to legal and regulatory requirements of other jurisdictions. All enquiries and requests from a client will be answered as soon as is reasonably possible and no later than 30 days from receipt.

Further Information

Comprehensive details about your rights and the data we collect and how it is used is laid out in the Agility Forex privacy policy, which is available upon request and features:

• What personal information we collect
• How we collect your information
• How we use your information
• How we share your information
• How we protect your information
• How long we retain your information
• Your Rights

,Contact us

You can always contact us with any questions or concerns regarding our privacy policy by either sending a message to: [email protected], or by writing a letter to: Agility Forex Ltd, Suite 15-105, 555 Burrard Street, Vancouver, V7X 1M8, Canada. Attn: Privacy Officer/Data Protection.

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Website User Agreement

Download PDF

This website is owned and operated by Agility Forex Ltd (“Agility Forex”, “the
Company”) and consists of both public and private areas. The Public Area has
unrestricted access whereas the Private Area is restricted and is accessed via a
Username and Password. Anybody using a username and password will
assumed to be fully entitled to do so and Agility Forex will accept no
responsibility for misuse or unauthorized access, other than where Agility Forex
has been notified in accordance with our Terms and Conditions. References to
the Website in this Agreement are intended to cover both Public and Private
Areas.

All of this Site including but not limited to logos, graphics, icons, text, images and
software (“the Content”) is owned by Agility Forex or our content providers and
is protected by international copyright law.

This Site is provided on an “as is” basis. We make no representations or
warranties of any kind as to the operation of this Site or the Content included on
this site. While we make every effort to ensure the information is accurate, we
will not be liable for the quality or accuracy of any of the Content which may be
accessed via this site and are not responsible for any consequences which may

arise from your acting (or failing to act) on any of the Content. We will also not
be held liable for any delay, interruption or unavailability of the Site.
We may also provide links to other web sites which because we have no control
over such sites we will not be held responsible for, or liable for, any content,
advertising or other materials that appear on such sites.

It is important to recognize that the information provided in this Site does not
constitute financial advice and that the service provided by Agility Forex is
“execution only”. Any comments or statements made on the Site or in blogs,
tweets and email commentaries are purely for general market information and
should not be construed as a recommendation or investment advice.
Use of this Website constitutes acceptance of the Terms and Conditions of
Agility Forex Ltd.